IT Systems & Security Support Specialist

Bank of the Orient; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Bank of the Orient in Houston seeks an IT Support Specialist to keep network, computer, and telecom resources running smoothly. Under minimal supervision, you will maintain inventories, assist with upgrades, and support users across the bank's IT services.

You will manage IP telephony, perform basic maintenance, and ensure security standards and patching are applied, while delivering strong customer service to internal staff.

Qualifications

• Minimum 2 years in computer hardware/software or desktop support.
• Minimum 2 years in telephone equipment installation and maintenance.
• Excellent written and verbal communication skills.
• Ability to follow written and verbal instructions and prioritize tasks.
• Strong customer service focus.

Responsibilities

• Install and maintain network/computer hardware and software.
• Manage Mobile Device Management administration tasks.
• Maintain inventory of all hardware, software, and telecom resources.
• Assist with IP telephone system configuration and features.
• Provide standby after-hours support as required.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attention to detail

Education

Two-year IT‑related degree

Tools

IP telephony systems

Backup & antivirus routines

WAN/LAN networks

Job description

Bank of the Orient in Houston seeks an IT Support Specialist to keep network, computer, and telecom resources running smoothly. Under minimal supervision, you will maintain inventories, assist with upgrades, and support users across the bank's IT services.

You will manage IP telephony, perform basic maintenance, and ensure security standards and patching are applied, while delivering strong customer service to internal staff.