IT Support Specialist

State Bank of Texas; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

State Bank of Texas is seeking an IT Support Specialist to provide in-office, end-to-end technical support across multiple bank locations in Texas. The role covers hardware and software maintenance, network connectivity, and IT process ownership.

You will travel to locations, configure and repair PCs/servers/printers, manage Active Directory and AzureAD, and support Fiserv core applications while ensuring regulatory compliance and security practices.

Qualifications

• Ability to support hardware and software across multiple bank locations.
• Experience with Active Directory, Azure AD and Microsoft 365 tools.
• Familiarity with Fiserv core applications and bank regulatory practices.
• Willingness to travel to bank locations as needed.

Responsibilities

• Monitor and respond to IT Help Desk requests for bank staff.
• Provide on-site and remote technical support for hardware and software.
• Install/repair PCs, servers, and printers and maintain IT inventory.
• Manage AVAYA phone system setup, user accounts, extensions, and voicemail.
• Maintain documentation and support procedures; multi-task in fast-paced environment.
• Collaborate with vendors and bank core providers to resolve issues.

Skills

Attention to detail

Strong communication skills

Self-motivation

Problem-solving

Multi-tasking

Flexibility with hours

Education

College Degree or Associate's Degree

Tools

Active Directory

Windows Server 2016/2019

Azure AD

Office 365

Teams

SharePoint

Fiserv core experience

AVAYA phone system

SAVI/Navori system

Job description

This is an In Office Position and must have financial services IT support experience. State Bank of Texas is a privately owned, independent bank specializing in lending solutions for the hospitality industry. State Bank of Texas is committed to providing personal partnerships with their customers, timely loan decisions, and convenient up-to-date technology for their customers.

Position Summary

The IT Support Specialist will complete a wide range of duties. This includes traveling to various bank locations, providing technical support for all locations including hardware and software, repairing and installing hardware and software, updating and maintaining IT inventory for all locations, installing and repairing PCs, servers, and printers, be actively involved in IT decisions and be owner or backup to our IT processes and procedures.

Essential Duties and Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT Help Desk.
• Serve as the first point of contact for coworkers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Install, make changes, and repair computer hardware and software.
• Follow up with coworkers to ensure issues are resolved.
• Redirect unresolved issues to the next level of personnel support.
• Suggest improvements to procedures.
• Travel to all bank locations as needed.
• Implement and maintain systems as specified by a given set of requirements.
• Maintain and enhance third-party software.
• Active directory: manage users, allow users permissions, creating security groups and group policies, creating and deleting users.
• Windows Server 2016 and 2019.
• AVAYA – technical support AVAYA phone system. Onboarding and offboarding employees, configuring users accounts, extensions, and voicemail.
• Ability to troubleshoot complex IT issues and document IT incidents, troubleshooting steps and solutions.
• Maintain detailed documentation and troubleshooting guides.
• Familiar with Microsoft Azure AD, Office 365, Teams, SharePoint, and hybrid management.
• Authentication security and multi-factor authentication (MFA).
• Communication with bank core application providers by opening service tickets/by call to resolve the issues (Fiserv and other vendors).
• Configuring, installing, updating bank core applications for all bank users and branches.
• Audio/Video: creating templates and slide shows, etc. (SAVI and Navori system).
• Maintain comprehensive knowledge of all IT related regulations and trends.
• Comply with all department procedures, bank policies, and state and government bank regulations.
• Must have ability to multi-task and work in fast paced and time-sensitive environment.
• Perform other duties as assigned.

Job Skills and Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Attention to detail, strong written and verbal communication skills, self-motivation, self-management, ability to consistently follow through on tasks, problem-solving, organized, analytical, interpersonal, time management, computer literacy, and strong ability to multi-task.
• Ability to work flexible hours including holidays, weekends, and evenings as needed and assigned.

Preferred Skills, Certifications, Education

• College Degree, Associate's Degree, or equivalent work experience preferred.
• 2+ years of financial services IT experience.
• Working knowledge of federal regulations.
• Proficient in Microsoft Office Applications with extensive experience with SharePoint design and management.
• Fiserv core experience required.