Information Technology Support Specialist

Bank of the Orient; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Bank of the Orient in Houston seeks an IT Support Specialist to keep network, computer, and telecom resources running smoothly. Under minimal supervision, you will maintain inventories, assist with upgrades, and support users across the bank's IT services.

You will manage IP telephony, perform basic maintenance, and ensure security standards and patching are applied, while delivering strong customer service to internal staff.

Qualifications

• Minimum 2 years in computer hardware/software or desktop support.
• Minimum 2 years in telephone equipment installation and maintenance.
• Excellent written and verbal communication skills.
• Ability to follow written and verbal instructions and prioritize tasks.
• Strong customer service focus.

Responsibilities

• Install and maintain network/computer hardware and software.
• Manage Mobile Device Management administration tasks.
• Maintain inventory of all hardware, software, and telecom resources.
• Assist with IP telephone system configuration and features.
• Provide standby after-hours support as required.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attention to detail

Education

Two-year IT‑related degree

Tools

IP telephony systems

Backup & antivirus routines

WAN/LAN networks

Job description

Bank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 55 years and Texas area. We are well known for our commitment to providing the highest level of personal service to our customers; we take a personal interest in our communities' unique banking needs, we are dedicated to providing integrity in banking and financial services, we provide high quality dependable service by being accessible and reliable. We are committed to excellence in everything we do.

We have an opening for an IT Support Specialist and Under minimal supervision, position is responsible for ensuring that network/computer and telecommunication resources function efficiently and effectively; maintaining detailed records of all network, hardware/software inventory, and telecommunication resources, providing this information to support the Bank’s delivery of technical services; and maintaining and updating user access lists and activity logs, installation of new equipment, and performing minor preventative maintenance on equipment.

ESSENTIAL DUTIES

• 1. Demonstrates quality customer service principles with internal and external customers consistently.
• 2. Installs new network/computer/mobile hardware and software, including upgrades as required, and conducts hardware preventative maintenance.
• 3. Mobile Device Management administration tasks including smart phone review, software updates, MDM policy management, and smart phone applications management.
• 4. Maintains and updates a detailed inventory of all Bank network/computer/mobile hardware and software.
• 5. Coordinates periodic application user access reviews and audits to ensure that only registered, inventoried software is installed on Bank computers and only authorized users are granted access to applications.
• 6. Installs and assures proper operation of standard network/computer procedures including scheduled backups and updates, software anti-virus checks, and disk storage optimization routines.
• 7. Coaches / trains computer users to perform standard software procedures as required.
• 8. Ensures that network/computer security standards are met and security log files are properly maintained; assists computer users in performing these functions.
• 9. Assists with IT and business projects including hardware testing, software support, and network-based activities related to both WAN and LAN networks.
• 10. Adds, changes or removes IP telephone stations as required by staffing, organizational, or administrative changes.
• 11. Assists computer users with on/off boarding process plus special hardware and software problems.
• 12. Administers IP telephone system features including designation of call pick-up groups, call coverage paths, and related system resources.
• 13. Assist with document preparation and remediation efforts on IT audits, penetration testing, and vulnerability assessments.
• 14. Maintains detailed inventory of all Bank telecommunication resources including network maps, wiring maps, and station location documents.
• 15. Assists in troubleshooting and correcting telecommunication system failures affecting both voice and data users.
• 16. Maintains telecommunications system traffic data and assists in the analysis of system performance.
• 17. Reviews daily patch and vulnerability management status, take action on patching issues including rebooting computers and working with outsourcing vendor as needed.
• 18. Daily review of help desk tickets, contact outsourced help desk vendor to discuss / facilitate and work on outstanding issues that aren’t resolved in timely manner.
• 19. Performs basic internet website and intranet site content updating.
• 20. Provides standby/on-call after hours and weekends support for core system, telecommunication and network related trouble issues as required by management.
• 21. Proactively ensures compliance with all Bank compliance regulations – i.e., AML, BSA, OFAC, USA Patriot Act and SAR.

REQUIREMENTS

1. 1. Requires min. 2-year college degree preferably in IT related courses or equivalent work experience.
2. 2. Minimum 2 year experience in computer hardware and software, or desktop/customer service support.
3. 3. Minimum 2 year experience in telephone equipment installation and maintenance.
4. 4. Good oral and written communication skills.
5. 5. Demonstrated ability to follow written and verbal instructions.
6. 6. Demonstrated ability to provide superior customer service.
7. 7. Good oral and written communication skills and good user interface skills.
8. 8. Good organizational skills and ability to prioritize tasks and meet deadlines.

The candidate will be subject to investigation through credit checks, reference checks, background checks and fingerprinting checks performed at the time permissible under relevant law.

Visit our website at: www.bankorient.com for additional information.

Bank of the Orient is proud to be an Affirmative Action, Equal Opportunity Employer.