IT Systems & Security Operations Lead

Socket.dev; Marlborough (MA); On-site; USD 96,000 - 126,000; Full time

Job summary

Meadowhawk Biolabs seeks an IT Operations & Systems Specialist to support day-to-day technology needs across Marlborough, MA and Hayward, CA. The role covers end-user support, hybrid Microsoft 365 / Active Directory administration, and security monitoring in a fast-growing CRO environment.

The ideal candidate will troubleshoot hardware and software, manage accounts, and help build documentation for compliance and audit readiness while collaborating with MSP and internal teams.

Qualifications

• Working knowledge of Microsoft 365 and Active Directory (Entra ID) administration in hybrid environments.
• Ability to troubleshoot common technical issues across hardware, OS, and connectivity.
• Familiarity with endpoint management and security monitoring tools and interpreting alerts/logs.

Responsibilities

• Serve as internal IT contact for employee requests; triage, resolve, or escalate with MSP.
• Troubleshoot laptops, desktops, and peripherals; ensure smooth connectivity.
• Manage onboarding/offboarding, including provisioning and deprovisioning of accounts.
• Administer user accounts in Microsoft 365, Entra ID, and business apps.
• Collaborate with MSP to implement enhancements to hybrid M365/AD environment.
• Monitor SIEM/EDR/ITDR alerts; assist with incident response per policy.
• Develop and maintain IT compliance documentation and runbooks.
• Maintain IT knowledge base and standard operating procedures.
• Provide on-site and remote support for multiple locations and staff.

Skills

Microsoft 365

Active Directory

Endpoint support

Security monitoring

Communication

Documentation

Independent work

Education

Bachelor's Degree

Master's Degree

Tools

Entra ID

Intune

SIEM

EDR

Job description

Meadowhawk Biolabs seeks an IT Operations & Systems Specialist to support day-to-day technology needs across Marlborough, MA and Hayward, CA. The role covers end-user support, hybrid Microsoft 365 / Active Directory administration, and security monitoring in a fast-growing CRO environment.

The ideal candidate will troubleshoot hardware and software, manage accounts, and help build documentation for compliance and audit readiness while collaborating with MSP and internal teams.