IT Systems & Network Engineer — Hands-on Support Pro

Socket.dev; Santa Monica (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Diraq is seeking a practical Systems and Network Engineer to support the US office with day-to-day IT needs, including user support, computers, networks, servers, Microsoft 365, security tools, and IT equipment. The role will be the main local IT contact for Chicago, Palo Alto, and LA offices.

Ideal candidates have 2–3 years of experience, strong troubleshooting, and a service‑oriented mindset. Collaboration with the broader IT team in Australia is expected.

Qualifications

• 2-3 years of IT support or related experience.
• Experience providing Level 1-2 support in a business environment.
• Strong troubleshooting across PCs, software, user access, networks, and common IT systems.
• Knowledge of TCP/IP, DNS, DHCP, VLANs, routing and switching, VPNs, NAT, and firewall fundamentals.
• Experience with Windows desktops and basic Windows Server tasks.
• Some exposure to Linux and virtualization.
• Experience supporting Microsoft 365 services.
• Clear written and verbal communication; ability to explain tech in plain English.
• Good documentation, organization, and customer service skills.

Responsibilities

• Provide Level 1-2 support for laptops, desktops, and IT equipment.
• Assist users with Windows, Microsoft 365, Teams, Outlook, SharePoint, OneDrive, and access issues.
• Set up accounts and devices for new starters; assist with leavers.
• Record, update, and resolve IT tickets; escalate complex issues.
• Maintain IT asset registers and equipment records.
• Deliver friendly, professional support to users.

Skills

Level 1-2 support

Troubleshooting

Communication

Documentation

Customer service

Tools

Fortinet FortiGate

Microsoft Azure

AWS

Intune

VMware/Hyper-V

PowerShell/Python/Bash

Job description

Diraq is seeking a practical Systems and Network Engineer to support the US office with day-to-day IT needs, including user support, computers, networks, servers, Microsoft 365, security tools, and IT equipment. The role will be the main local IT contact for Chicago, Palo Alto, and LA offices.

Ideal candidates have 2–3 years of experience, strong troubleshooting, and a service‑oriented mindset. Collaboration with the broader IT team in Australia is expected.