IT Systems & Help Desk Specialist

GCX Healthcare Solutions; El Paso (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

GCX Healthcare Solutions in El Paso, TX is seeking a dedicated IT Support Technician to provide technical assistance and training to users. You'll install, configure, and troubleshoot a variety of systems, ensuring smooth operation and user satisfaction.

Ideal candidates will possess a strong knowledge of personal computers, exceptional communication skills, and the ability to diagnose and resolve technical issues efficiently.

Your role will also include maintaining the corporate help desk ticketing system, supporting users in all areas of technology.

Qualifications

• Excellent working knowledge of personal computers and peripherals.
• Basic knowledge of networking topology and protocols.
• Good problem solving and critical thinking skills.

Responsibilities

• Manage support requests within corporate help desk ticketing system.
• Install, configure, and troubleshoot electronic devices.
• Perform software troubleshooting for applications.

Skills

Active Directory

Problem solving

Critical thinking

Communication skills

General office productivity software

Job description

GCX Healthcare Solutions in El Paso, TX is seeking a dedicated IT Support Technician to provide technical assistance and training to users. You'll install, configure, and troubleshoot a variety of systems, ensuring smooth operation and user satisfaction.

Ideal candidates will possess a strong knowledge of personal computers, exceptional communication skills, and the ability to diagnose and resolve technical issues efficiently.

Your role will also include maintaining the corporate help desk ticketing system, supporting users in all areas of technology.