IT Systems Event Monitoring Technician

General Dynamics Information Technology; Tampa (FL); On-site; USD 63,000 - 87,000; Full time

Job summary

An established industry player is seeking an IT Systems Event Monitoring Technician to support critical operations at a key military base. This role demands a blend of technical expertise and analytical skills to ensure seamless network functionality and effective troubleshooting. You will be pivotal in maintaining server operations, enhancing network security, and leading restoration efforts during operational crises. Join a dynamic team where your contributions will directly impact mission success and technological advancements in a collaborative environment. If you are passionate about technology and dedicated to excellence, this opportunity is for you.

Benefits

401K with company match

Comprehensive health and wellness packages

Paid education and certifications

Full flex work weeks

Variety of paid time off plans

Qualifications

• 2+ years of IT systems support experience required.
• Experience troubleshooting servers and network security.

Responsibilities

• Manage and optimize networked systems for USCENTCOM.
• Provide enterprise-level system administration and support.

Skills

Information Technology (IT) Systems

Network Systems

Troubleshooting

Education

Bachelor’s Degree

High School equivalent

Tools

SCOM

Storage Area Networks (SAN)

Job description

IT Systems Event Monitoring Technician page is loaded

IT Systems Event Monitoring Technician

Apply locations USA FL MacDill AFB time type Full time posted on Posted 2 Days Ago job requisition id RQ199298

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Information Technology (IT) Systems, Network Systems, Troubleshooting

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT has an immediate opening for an IT Systems Event Monitoring Technician supporting the CENTCOM CIT program at MacDill Air Force Base, located in Tampa, Florida.

WHAT YOU WILL DO:

• The IT Systems Event Monitoring Technician position requires both broad and deep technology knowledge and the ability to effect solutions by applying advanced analysis skills to map customer business challenges to reusable and appropriate end-to-end technology solutions. Responsibilities include:

• Operate a server maintenance program that provides systems administration, operations and maintenance, and support for all USCENTCOM networks (U.S., allied, and coalition, and of several classification levels), to include servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, and network security.

• Provide overall enterprise level system administration, planning, and management.

• Manage, monitor, and optimize geographically dispersed networked systems.

• Develop, implement, and document network systems.

SPECIFIC TASKS & SKILLS:

• The IT Systems Event Monitoring Technician acts as central point of contact as Server SME during operational crisis that impact critical systems.

• Focuses on SCOM engineering efforts as the Subject Matter Expert for the CENTCOM enterprise.

• Coordinates and leads restoration of services across the enterprise and different technical disciplines.

• Creates post analysis "after action reports" to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures.

• Provides direct management oversight of the SCOM Management Console.

• Monitors server-based change actions for effects to the network and system performance.

• Performs troubleshooting, change, rollbacks or fix actions accordingly.

• Handles Tier I escalations from Help Desk and PC maintenance personnel.

• Resolves issues that Tier I personnel are not able to troubleshoot.

• Researches and resolves user issues through direct contact with customer by telephone and walk-in support.

• Takes a leadership role within the Joint Cyberspace Communications Center (JCCC).

• Engineers new solutions for problems with no documented resolution. Must provide a written engineering solution to VIP's and management to resolve issues.

• Monitors Exchange system servers for proper functions to include Outlook Web access for offsite personnel.

• Verifies Exchange System Enterprise Vault queues for proper mail archival operations.

• Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can logon to the network with no issues or delays.

• Failovers cluster administration and monitoring. Assuring cluster node availability in the event of a system failover by monitoring SCOM alerts and verifying resource availability within the Cluster Admin Console.

WHAT YOU WILL NEED:

REQUIRED QUALIFICATIONS:

• Must currently possess an active DoD TS/SCI clearance

• Must have a SCI.8570 IAT-2 (i.e., Security + CE)

• Bachelor’s Degree and 2+ years of IT systems support experience; OR, High School equivalent and 6+ years of IT systems support experience.

• Experience troubleshooting servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, network security and Systems Center Operations Manager (SCOM).

• Must be able to travel at least 10%. This is a deployable position, with travel both CONUS and OCONUS (i.e. Qatar, Bahrain, etc.) as such, possession and maintenance of a current U.S. passport is required.

DESIRED CERTIFICATIONS / EXAMS:

• VMware Certified Professional (VCP)

• Systems Center Operations Manager (SCOM) Exam

• MCITP certification

WHAT GDIT CAN OFFER YOU:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology and the ability to make a real impact on the world around you.

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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#ARMA

#CENTCOMCITS

#GDITPRIORITY

The likely salary range for this position is $63,750 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

T elecommuting Options:

Onsite

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About Us

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.