IT Systems Engineer — Multi-Cloud & Security

Piaggio Fast Forward; Boston (MA); On-site; USD 100,000 - 120,000; Full time

Job summary

Piaggio Fast Forward is seeking an IT Specialist in Boston to be the primary technology resource for the company. You will support Windows, macOS, and Linux, manage core platforms, and drive security best practices across the organization.

The role covers onboarding, cloud infrastructure, network operations, and vendor management, with a focus on autonomy and proactive problem solving. A strong hands-on IT background is required.

Qualifications

• 5+ years in IT Support, Systems Administrator, or IT Generalist role.
• Strong working knowledge of Windows, macOS, and Linux; DNS, DHCP, VPNs, Wi‑Fi, TCP/IP; Cisco Meraki hardware.
• Hands-on admin with Microsoft 365 / Google Workspace, Intune, Jamf; Cloud platforms.
• Problem-solving mindset with ability to diagnose unfamiliar issues independently.
• Excellent communication to explain technical fixes to non-technical staff.
• Ability to prioritize urgent help-desk tickets while handling long-term maintenance.
• Experience administering ERP platforms such as Oracle NetSuite, including user management and permissions.
• Proof of legal work eligibility in the U.S. required.

Responsibilities

• End-User Support for Windows/Mac/Linux across ~60 employees.
• Onboarding & Offboarding: set up laptops, accounts, access permissions.
• Systems Administration: Microsoft 365 / Google Workspace, Entra ID, cloud backups.
• Network & Infrastructure: maintain firewalls, routers, switches, and Wi‑Fi.
• Asset & License Management: track hardware lifecycles and software licenses.
• Cybersecurity & Data Protection: enforce security policies, manage antivirus/EDR, patching.
• Vendor Management: liaise with third-party technology vendors and MSPs.
• Led administration of multi-cloud environments (AWS & Azure) to improve availability and security.
• Identity & Endpoint Administration: SSO, Okta, and password vaults (1Password).

Skills

IT Generalist

Windows/macOS/Linux

M365/Google Workspace

Intune/Jamf

Cloud platforms

Oracle NetSuite (ERP)

Security best practices

Communication skills

Organization

Job description

Piaggio Fast Forward is seeking an IT Specialist in Boston to be the primary technology resource for the company. You will support Windows, macOS, and Linux, manage core platforms, and drive security best practices across the organization.

The role covers onboarding, cloud infrastructure, network operations, and vendor management, with a focus on autonomy and proactive problem solving. A strong hands-on IT background is required.