IT Specialist

Piaggio Fast Forward; Boston (MA); On-site; USD 100,000 - 120,000; Full time

Job summary

Piaggio Fast Forward is seeking an IT Specialist in Boston to be the primary technology resource for the company. You will support Windows, macOS, and Linux, manage core platforms, and drive security best practices across the organization.

The role covers onboarding, cloud infrastructure, network operations, and vendor management, with a focus on autonomy and proactive problem solving. A strong hands-on IT background is required.

Qualifications

• 5+ years in IT Support, Systems Administrator, or IT Generalist role.
• Strong working knowledge of Windows, macOS, and Linux; DNS, DHCP, VPNs, Wi‑Fi, TCP/IP; Cisco Meraki hardware.
• Hands-on admin with Microsoft 365 / Google Workspace, Intune, Jamf; Cloud platforms.
• Problem-solving mindset with ability to diagnose unfamiliar issues independently.
• Excellent communication to explain technical fixes to non-technical staff.
• Ability to prioritize urgent help-desk tickets while handling long-term maintenance.
• Experience administering ERP platforms such as Oracle NetSuite, including user management and permissions.
• Proof of legal work eligibility in the U.S. required.

Responsibilities

• End-User Support for Windows/Mac/Linux across ~60 employees.
• Onboarding & Offboarding: set up laptops, accounts, access permissions.
• Systems Administration: Microsoft 365 / Google Workspace, Entra ID, cloud backups.
• Network & Infrastructure: maintain firewalls, routers, switches, and Wi‑Fi.
• Asset & License Management: track hardware lifecycles and software licenses.
• Cybersecurity & Data Protection: enforce security policies, manage antivirus/EDR, patching.
• Vendor Management: liaise with third-party technology vendors and MSPs.
• Led administration of multi-cloud environments (AWS & Azure) to improve availability and security.
• Identity & Endpoint Administration: SSO, Okta, and password vaults (1Password).

Skills

IT Generalist

Windows/macOS/Linux

M365/Google Workspace

Intune/Jamf

Cloud platforms

Oracle NetSuite (ERP)

Security best practices

Communication skills

Organization

Job description

IT Specialist

Boston, Massachusetts, United States

Salary Range $100,000-120,000

Who We Are:

Boston-based company Piaggio Fast Forward Inc. (PFF) was founded in 2015 by the Piaggio Group (the Italian manufacturer that created the iconic Vespa scooter). We are on a mission to build technology products that move the way that people move. In order to bring products to market today, PFF is solving the problem of robotic interaction with people in dynamically changing environments. We’re innovators, neighbors and creators with a passion for local living and pushing the limits on urban and business transportation . We support a sustainable mobility ecology with healthy lifestyles, social connectivity and productive work environments available to all, regardless of age or abilities.

The Role:

Piaggio Fast Forward (PFF) is seeking a versatile, hands-on, and highly motivated IT Specialist to serve as the primary technology resource for our growing organization. This role combines end-user support, systems administration, cloud infrastructure management, Cybersecurity, and network operations, making it ideal for a well-rounded IT professional who enjoys wearing multiple hats. As the company's go-to technology expert, you will be responsible for supporting employees across Windows, macOS, and Linux environments, managing core business systems and identity platforms, maintaining network and cloud infrastructure, and driving security best practices across the organization. The ideal candidate is a proactive problem-solver who thrives in an autonomous environment, can effectively manage competing priorities, and is comfortable translating complex technical concepts into clear, user-friendly solutions.

What You’ll Do

• End-User Support: Act as the first and final point of contact for all IT requests. Troubleshoot hardware, software, and connectivity issues for 60 employees across Windows/Mac/Linux environments.
• Onboarding & Offboarding: Manage the technical setup for new hires (laptops, accounts, access permissions) and securely offboard departing employees.
• Systems Administration: Manage and maintain our core platforms, including Microsoft 365 / Google Workspace, Active Directory/Entra ID, and cloud backups.
• Network & Infrastructure: Maintain local network equipment (firewalls, routers, switches, Wi-Fi) and ensure maximum up-time and performance.
• Asset Management: Track and maintain the lifecycle of all company hardware (laptops, monitors, mobile devices, printers) and software licenses.
• Cybersecurity & Data Protection: Enforce company security policies, manage antivirus/EDR solutions, ensure regular data backups are running successfully, and conduct routine security patching.
• Vendor Management: Act as the primary liaison with third-party technology vendors, internet service providers, and software support teams.
• Led administration and optimization of multi-cloud environments utilizing AWS and Microsoft Azure, improving system availability, enhancing security controls, and streamlining infrastructure management.
• Manage enterprise user identity and endpoint administration, including device provisioning, lifecycle management, and secure authentication through SSO, Okta, and password vault solutions such as 1Password.

What you Bring

• Experience: 5+ years of experience in an IT Support, Systems Administrator, or IT Generalist role (experience as a sole IT provider is a major plus).
• Technical Breadth: Strong working knowledge of Windows, macOS, and Linux operating systems, network fundamentals including DNS, DHCP, VPNs, Wi-Fi, and TCP/IP, corporate networking platforms such as Cisco Meraki and hardware, endpoint, and peripheral troubleshooting. Hands-on administrative experience with Microsoft 365 / Google Workspace, endpoint management tools (e.g., Intune, Jamf) and Cloud platform.
• Problem-Solving: A logical and resourceful approach to diagnosing and fixing unfamiliar technical issues independently.
• Communication: Excellent customer service skills with the ability to explain technical fixes to non-technical staff in a friendly, approachable way.
• Organization: Strong ability to prioritize urgent help desk tickets while maintaining long-term maintenance tasks.
• Experience administering and provisioning ERP platforms, such as Oracle NetSuite, including user management, role-based permissions, workflow support, and system configuration, is a plus
• Successful applicants will be asked to show proof that they can legally work in the U.S

We like you just the way you are.

Diversity fuels our innovation. Inclusion, belonging, equity, and neurodiversity drives our best-in-class culture. We strive to create workplaces where everyone feels empowered to share ideas, grow at their own pace, and work together towards a shared vision while holding each other to a higher standard. For us, DEI&B is the only way forward.

Employment Eligibility Verification

Piaggio Fast Forward participates in E-Verify, an electronic employment verification program operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA), to verify the employment eligibility of newly hired employees. Piaggio Fast Forward is an E-Verify Employer, and as such, the company will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.