IT Systems Engineer II: Modernization & Incident Support

synovuscareers; Georgia; On-site; USD 90,000 - 120,000; Full time

Job summary

Pinnacle is seeking a skilled IT professional to ensure health and modernization of organization-wide systems. You will support a broad technology stack, troubleshoot incidents, and mentor junior engineers, while adhering to risk, policy, and runbooks.

Ideal candidate brings 5–7 years of experience across virtualization, software testing, and technical support in a corporate environment.

Qualifications

• Bachelor's degree in Computer Science, Engineering or related technical field.
• 5 to 7 years of experience supporting a variety of technologies including virtualization.
• Regular office environment; travel may be required.

Responsibilities

• Assist with system design reviews and software testing.
• Provide input on complex projects as a subject-matter-expert.
• Support and deploy business partner software and packages.
• Modify and/or debug business partner-supplied utilities and packages.
• Monitor system capacity and performance using a broad set of tools.
• Provide technical support to various departments and users.
• Identify troublesome trends and develop plans to resolve issues and prevent recurrences.
• Serve as escalation point for junior engineers
• Act as subject-matter-expert for area of responsibility.

Skills

Analytical thinking

Troubleshooting

Incident response

Communication

Education

Bachelor's degree in Computer Science, Engineering or related field

Tools

Monitoring tools

Job description

Pinnacle is seeking a skilled IT professional to ensure health and modernization of organization-wide systems. You will support a broad technology stack, troubleshoot incidents, and mentor junior engineers, while adhering to risk, policy, and runbooks.

Ideal candidate brings 5–7 years of experience across virtualization, software testing, and technical support in a corporate environment.