IT Systems Engineer II — Cloud + Security

Socket.dev; Stoughton (MA); On-site; USD 78,000 - 100,000; Full time

Job summary

Comtech Telecommunications Corp. in Stoughton, MA is seeking an Engineer II in Operations Engineering to deliver advanced IT support and administer cloud-based systems, including Microsoft 365.

You will manage user accounts, assist with onboarding/offboarding via Rippling, monitor security, and contribute to IT projects while ensuring compliance with policy standards. This role requires strong troubleshooting, independent work, and bilingual English/French is a plus, with on-site

Qualifications

• 3+ years in IT support, IT generalist, or systems administration.
• Strong experience with Microsoft 365 and cloud apps.
• Knowledge of identity and security best practices (MFA, access controls).
• Experience supporting Windows, Mac, or mobile devices.
• Bi-Lingual English/French is a plus.

Responsibilities

• Provide advanced technical support for users, including escalations from Level 1 support.
• Administer user accounts, access, and settings across cloud and SaaS applications.
• Support Microsoft 365 services including email, Teams, file services, and device management.
• Assist with onboarding/offboarding processes using Rippling and other automated workflows.
• Help maintain device standards including updates, security settings, and compliance.
• Support office technologies such as networks, WiFi, printers, cameras, and access systems.
• Monitor system health, security alerts, and service performance.
• Document procedures, system configurations, and troubleshooting steps.
• Participate in IT projects, technology rollouts, and process improvements.
• Document issue resolutions and contribute to the knowledge base to improve support efficiency.
• Collaborate with security and operations teams for complex issues or infrastructure-level projects.
• Assist in implementing IT projects, updates, and rollouts across departments.
• Ensure compliance with company policies, security standards, and best practices.
• Provide occasional off-hours support or on-call assistance as needed.

Skills

Microsoft 365 expertise

Troubleshooting

Communication skills

Bi-Lingual (French/English)

Cloud-based applications

Education

Associate or Bachelor's Degree in information technology, Computer Science, or related field

CompTIA A+

Network+

Microsoft Azure Fundamentals

Tools

Rippling

MDM

Azure AD

Okta

Job description

Comtech Telecommunications Corp. in Stoughton, MA is seeking an Engineer II in Operations Engineering to deliver advanced IT support and administer cloud-based systems, including Microsoft 365.

You will manage user accounts, assist with onboarding/offboarding via Rippling, monitor security, and contribute to IT projects while ensuring compliance with policy standards. This role requires strong troubleshooting, independent work, and bilingual English/French is a plus, with on-site