IT Support Engineer I: Windows/macOS, AD & M365

Comtech Telecommunications Corp.; Seattle (WA); On-site; USD 73,000 - 93,000; Full time

Job summary

Comtech Telecommunications Corp. in Seattle is seeking a customer-focused IT Specialist to join our IT support team. The successful candidate will provide advanced technical support to end-users, resolve escalated issues, and work with security and operations teams to ensure smooth IT operations.

Requirements include 2+ years in IT support with Tier 2 experience, strong Windows/macOS, AD/M365, networking basics, and experience with Jira, Zendesk. Bi-lingual French and English is a plus.

Qualifications

• 2+ years in IT support or help desk, with at least 1 year in Tier 2 support.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, Microsoft 365, and common enterprise applications.
• Solid understanding of TCP/IP, DNS, DHCP, VPN, and general networking concepts.
• Familiarity with ticketing systems (Jira, BMC Helix, Zendesk).
• BYOD infrastructure support experience.
• Bi-Lingual – French and English speaking and writing is a plus.
• Experience with remote support tools and MDM solutions.
• Exposure to ITIL practices and service management frameworks.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve issues across desktops, laptops, mobile devices, printers, and applications.
• Manage user accounts and access rights in Active Directory and Microsoft 365.
• Install, configure, and maintain computer systems and peripherals.
• Monitor system performance and troubleshoot server, network, and application issues.
• Document resolutions and contribute to the knowledge base.
• Collaborate with security and operations teams on complex issues.
• Assist in IT projects, updates, and rollouts across departments.
• Ensure compliance with company policies and security standards.
• Provide occasional off-hours support or on-call assistance as needed.

Skills

Windows

macOS

Active Directory

Microsoft 365

Networking basics

Ticketing systems (Jira/Zendesk/BMC)

BYOD support

Français/English bilingual

MDM familiarity

ITIL awareness

Education

Associate/Bachelor in IT/CS or related

Certifications: CompTIA A+/Network+/Azure Fundamentals

Tools

Jira

BMC Helix

Zendesk

Job description

Comtech Telecommunications Corp. in Seattle is seeking a customer-focused IT Specialist to join our IT support team. The successful candidate will provide advanced technical support to end-users, resolve escalated issues, and work with security and operations teams to ensure smooth IT operations.

Requirements include 2+ years in IT support with Tier 2 experience, strong Windows/macOS, AD/M365, networking basics, and experience with Jira, Zendesk. Bi-lingual French and English is a plus.