Engineer II

Socket.dev; Stoughton (MA); On-site; USD 78,000 - 100,000; Full time

Job summary

Comtech Telecommunications Corp. in Stoughton, MA is seeking an Engineer II in Operations Engineering to deliver advanced IT support and administer cloud-based systems, including Microsoft 365.

You will manage user accounts, assist with onboarding/offboarding via Rippling, monitor security, and contribute to IT projects while ensuring compliance with policy standards. This role requires strong troubleshooting, independent work, and bilingual English/French is a plus, with on-site

Qualifications

• 3+ years in IT support, IT generalist, or systems administration.
• Strong experience with Microsoft 365 and cloud apps.
• Knowledge of identity and security best practices (MFA, access controls).
• Experience supporting Windows, Mac, or mobile devices.
• Bi-Lingual English/French is a plus.

Responsibilities

• Provide advanced technical support for users, including escalations from Level 1 support.
• Administer user accounts, access, and settings across cloud and SaaS applications.
• Support Microsoft 365 services including email, Teams, file services, and device management.
• Assist with onboarding/offboarding processes using Rippling and other automated workflows.
• Help maintain device standards including updates, security settings, and compliance.
• Support office technologies such as networks, WiFi, printers, cameras, and access systems.
• Monitor system health, security alerts, and service performance.
• Document procedures, system configurations, and troubleshooting steps.
• Participate in IT projects, technology rollouts, and process improvements.
• Document issue resolutions and contribute to the knowledge base to improve support efficiency.
• Collaborate with security and operations teams for complex issues or infrastructure-level projects.
• Assist in implementing IT projects, updates, and rollouts across departments.
• Ensure compliance with company policies, security standards, and best practices.
• Provide occasional off-hours support or on-call assistance as needed.

Skills

Microsoft 365 expertise

Troubleshooting

Communication skills

Bi-Lingual (French/English)

Cloud-based applications

Education

Associate or Bachelor's Degree in information technology, Computer Science, or related field

CompTIA A+

Network+

Microsoft Azure Fundamentals

Tools

Rippling

MDM

Azure AD

Okta

Job description

Job Title:Engineer II

Department: Operations Engineering

Reports To: Divisional Information Security Officer

Revision Date: 08/7/2026

FLSA:Exempt

Location: Stoughton, MA Preferred

Level: T2

Rate of Pay: $78,000 - $100,000 annually USD

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Purpose

We are building a modern, cloud‑first IT environment powered by SaaS tools such as Microsoft 365, Venn BYOD, Netsuite, Rippling, and others. The IT Generalist will play an important role in the daily support and administration of these systems. This role requires strong technical troubleshooting abilities, solid customer-service skills, and a desire to learn new technologies as our environment evolves.

This position supports both corporate users and light office infrastructure including printers, networks, security systems, and other office technologies.

Responsibilities

• Provide advanced technical support for users, including escalations from Level 1 support.
• Administer user accounts, access, and settings across cloud and SaaS applications.
• Support Microsoft 365 services including email, Teams, file services, and device management.
• Assist with onboarding/offboarding processes using Rippling and other automated workflows.
• Help maintain device standards including updates, security settings, and compliance.
• Support office technologies such as networks, WiFi, printers, cameras, and access systems.
• Monitor system health, security alerts, and service performance.
• Document procedures, system configurations, and troubleshooting steps.
• Participate in IT projects, technology rollouts, and process improvements.
• Document issue resolutions and contribute to the knowledge base to improve support efficiency.
• Collaborate with security and operations teams for complex issues or infrastructure-level projects.
• Assist in implementing IT projects, updates, and rollouts across departments.
• Ensure compliance with company policies, security standards, and best practices.
• Provide occasional off-hours support or on-call assistance as needed.

Requirements

• 3 or more years of experience in an IT support, IT generalist, or systems administration role.
• Strong experience supporting Microsoft 365 and modern cloud-based applications.
• Working knowledge of identity and security best practices (multi-factor authentication, user roles, access controls).
• Experience supporting end-user devices (Windows, Mac, or mobile).
• Basic understanding of networking concepts (WiFi, IP addressing, DNS, etc.).
• Basic understanding of network Security Concepts (firewall rules, ACLs, etc).
• Strong troubleshooting and communication skills.
• Ability to work independently, prioritize tasks, and manage multiple requests at once.
• Bi-Lingual – French and English speaking and writing is a plus.
• Experience with remote support tools and mobile device management (MDM) solutions.
• Exposure to ITIL practices and service management frameworks.
• Experience with one or more of the following is a plus:
  • Venn BYOD or similar workspace isolation platforms
  • Modern identity and access tools (Azure AD, Okta, etc.)
  • Automation or scripting (such as Ansible and/or Terraform)
  • Experience in a cloud-first or SaaS-driven environment.

Education

• Associate or Bachelor’s Degree in information technology, Computer Science, or related field — or equivalent experience.
• Certifications such as CompTIA A+, Network+, Microsoft Azure Fundamentals certification, or equivalent.

Compliance Statement: This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.