IT Systems Engineer

OpenLoop; United States; Remote; USD 83,000 - 97,000; Full time

Job summary

An innovative health-tech startup is seeking an IT Systems Engineer to optimize internal IT systems and manage identity and access management. You will play a crucial role in ensuring device compliance and security while collaborating across departments. The ideal candidate will have hands-on experience with Okta and MDM platforms, thrive in a dynamic environment, and possess strong troubleshooting skills. Join this forward-thinking company and contribute to impactful projects that enhance virtual healthcare delivery. This is a fantastic opportunity for those looking to make a difference in the tech-driven healthcare landscape.

Benefits

Medical, Dental, and Vision plans

Flexible Spending/Health Savings Accounts

Unlimited PTO

401(k) + Company Match

Life Insurance

Pet insurance

Qualifications

• 3+ years of hands-on experience with Okta and MDM platforms.
• Bachelor’s degree in a related field or equivalent experience.
• Proficiency in scripting and automation.

Responsibilities

• Maintain Okta infrastructure, including SSO and MFA.
• Manage MDM platforms for device compliance and security.
• Automate IT processes for onboarding and access provisioning.

Skills

Okta

MDM platforms (Jamf, Intune)

Scripting (Bash, Python, PowerShell)

Troubleshooting

Customer Service

ITIL practices

Education

Bachelor’s degree in Computer Science

Equivalent combination of education and experience

Tools

Google Workspace

Jira

Zoho

Job description

Join to apply for the IT Systems Engineer role at OpenLoop

Join to apply for the IT Systems Engineer role at OpenLoop

OpenLoop is looking for an IT Systems Engineer to join our team remotely. In this role, you will be responsible for managing and optimizing internal IT systems with a focus on identity and access management (IAM), endpoint management, and end-user support. The ideal candidate has strong hands-on experience withOkta,macOS and Windows MDM platforms (e.g., Jamf, Intune), and has thrived in the dynamic environment of ahealth-tech startup.

What You'll Do

• Own and maintain the company'sOktainfrastructure, including SSO, MFA, lifecycle management, and application integrations.
• ManageMDM platforms(Jamf, Intune, or Kandji) for macOS and Windows devices, ensuring device compliance, security, and performance.
• Automate IT processes and workflows to support employee onboarding, offboarding, and access provisioning.
• Collaborate cross-functionally with Security, HR, and Engineering to ensure secure and compliant system configurations.
• Provide Tier 2/3 support for IT-related issues and incidents.
• Lead technical initiatives such as system upgrades, access reviews, and device lifecycle management.
• Participate in audits and compliance efforts (HIPAA, SOC 2, etc.) by providing system documentation and evidence.
• Support SaaS administration (Google Workspace, Slack, Zoom, etc.) and assist with license management and integrations.
• Other duties as assigned

Who You Are

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, and at least one (1) year of relevant professional experience; OR an equivalent combination of education and experience that equips you to fulfill the responsibilities of this role.
• 3+ years of hands-on experience with Okta, including SAML/OIDC integration, policies, and workflows.
• 3+ years of experience with macOS and Windows MDMplatforms (Jamf, Intune, or similar).
• Proven success working in ahealth-tech startup or regulated healthcare environmentwith HIPAA/SOC 2 compliance exposure.
• Proficiency with scripting and automation (e.g., Bash, Python, PowerShell).
• Experience managing SaaS tools in a cloud-first environment.
• Strong troubleshooting skills, customer service mindset, and ability to work independently.
• Experience with ITIL practices or ticketing systems like Jira or Zoho.
• Exposure to infrastructure-as-code and endpoint compliance monitoring.
• Familiarity with Google Workspace administration.
• Knowledge of Zero Trust architecture principles.

Remote Salary Range: $83,000 USD - $97,000 USD

About the Role

OpenLoop is looking for an IT Systems Engineer to join our team remotely. In this role, you will be responsible for managing and optimizing internal IT systems with a focus on identity and access management (IAM), endpoint management, and end-user support. The ideal candidate has strong hands-on experience withOkta,macOS and Windows MDM platforms (e.g., Jamf, Intune), and has thrived in the dynamic environment of ahealth-tech startup.

What You'll Do

• Own and maintain the company'sOktainfrastructure, including SSO, MFA, lifecycle management, and application integrations.


• ManageMDM platforms(Jamf, Intune, or Kandji) for macOS and Windows devices, ensuring device compliance, security, and performance.


• Automate IT processes and workflows to support employee onboarding, offboarding, and access provisioning.


• Collaborate cross-functionally with Security, HR, and Engineering to ensure secure and compliant system configurations.


• Provide Tier 2/3 support for IT-related issues and incidents.


• Lead technical initiatives such as system upgrades, access reviews, and device lifecycle management.


• Participate in audits and compliance efforts (HIPAA, SOC 2, etc.) by providing system documentation and evidence.


• Support SaaS administration (Google Workspace, Slack, Zoom, etc.) and assist with license management and integrations.


• Other duties as assigned

Who You Are

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, and at least one (1) year of relevant professional experience; OR an equivalent combination of education and experience that equips you to fulfill the responsibilities of this role.


• 3+ years of hands-on experience with Okta, including SAML/OIDC integration, policies, and workflows.


• 3+ years of experience with macOS and Windows MDMplatforms (Jamf, Intune, or similar).


• Proven success working in ahealth-tech startup or regulated healthcare environmentwith HIPAA/SOC 2 compliance exposure.


• Proficiency with scripting and automation (e.g., Bash, Python, PowerShell).


• Experience managing SaaS tools in a cloud-first environment.


• Strong troubleshooting skills, customer service mindset, and ability to work independently.


• Experience with ITIL practices or ticketing systems like Jira or Zoho.


• Exposure to infrastructure-as-code and endpoint compliance monitoring.


• Familiarity with Google Workspace administration.


• Knowledge of Zero Trust architecture principles.

Remote Salary Range: $83,000 USD - $97,000 USD

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to the salary for this role, you would also be eligible for:

• 
  

  Medical, Dental, and Vision plans

  
  


• 
  

  Flexible Spending/Health Savings Accounts

  
  


• 
  

  Unlimited PTO

  
  


• 
  

  401(k) + Company Match

  
  


• 
  

  Life Insurance, Pet insurance, and more

  
  

Sound like a good fit? We’d love to meet you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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