IT Systems Engineer

Genesis10; Rochester (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

Genesis10 is seeking an IT Systems Engineer for a 12-month contract role in Rochester, MN. This position, fully remote, focuses on providing Tier 3 support for Microsoft Outlook, troubleshooting email flow, and optimizing client configurations. Ideal candidates should have a strong background in IT technologies and effective communication skills.

Benefits

Medical, Dental, Vision

401K

Health Savings Account

Voluntary Life Insurance

Sick Pay

Commuter Benefits

Qualifications

• Bachelor's degree in IT technology or related field, or equivalent experience.
• 5+ years of IT support experience in a complex organization.
• Experience with Microsoft Exchange and Tier 3 support for Microsoft Outlook.

Responsibilities

• Provide Tier 3 support for Microsoft Outlook and assist with email flow troubleshooting.
• Monitor and respond to technical hardware and software issues.
• Maintain documentation for systems requirements and configurations.

Skills

Microsoft Outlook

PowerShell

Communication skills

Enterprise M365 environments

Education

Bachelor's degree in IT technology

Associate degree plus 3 years of technical experience

High school diploma plus 5 years of technical experience

Tools

Power Automate

ASP web development

Job description

Genesis10 is currently looking for an IT Systems Engineer for a 12 month contract role for our client in the Healthcare industry in Rochester, MN. This role is 100% remote.

Duties:
This individual would primarily support Microsoft Outlook and assist with tasks related to our Hybrid Exchange environment. They would work incidents reported by our 90K+ staff members, often Classic, New Outlook and Outlook on the Web configurations. They engage with our Exchange administrators to troubleshoot mail flow.

We're seeking a specialist to provide Tier 3 support for Microsoft Outlook and assist Exchange admins with email flow troubleshooting.
The role focuses on diagnosing and resolving client-side, optimizing client configurations, and guiding end-users on best practices for our 90k+ staff members.
Familiarity with basic PowerShell scripting and modern workplace automation is a plus for streamlining repetitive tasks and improving ticket-resolution time.
Excellent communication skills and proven experience in enterprise M365 environments are a must.

• Under general supervision and guidance the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple sites.
• The IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity.
• He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
• The IT Systems Engineer will also be expected to contribute to the design development implementation and maintenance of custom system software and/or the installation and maintenance of purchased systems software plus the configuration and support of hardware systems across client; produce and maintain documentation such as systems requirements designs resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality timeliness and adequacy at predetermined milestones.
• It is important that the individual develops and maintains effective relationships with the I.T. technical staff and management across all sites in the support of multiple projects simultaneously.

Required:

• Background supporting Microsoft Outlook
• A Bachelor's degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience.
• A high school diploma and 5 years of demonstrated IT technical experience at a large complex organization may be considered in lieu of the degree.

Preferred:

• PowerShell
• Power Automate
• ASP web development

Compensation:
Hourly W2 pay rate $30.00 to $32.00/hr

We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.
If you have the qualifications described and are interested in this exciting opportunity, apply today!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles.

With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for
• years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the company

Genesis10 is a professional technology services firm providing staffing, workforce optimization and domestic outsourcing solutions.

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