IT Systems Support Specialist - 1st Shift

Japs-Olson Company (JO); Saint Louis Park (MN); Sur place; USD 33 000 - 39 000; Plein temps

Avantages offerts par ce poste

Affordable medical insurance plans

Vision and dental insurance

Health Savings Account (HSA) with公司con

401(k) savings plan with company

Paid holidays and floating holidays

Paid parental leave

Company sponsored life insurance

Short and long-term disability

Résumé du poste

Japs-Olson Company (JO) is seeking a Systems Support Specialist to be the frontline IT resource for internal hardware and software support across a 24/7 operation in Saint Louis Park, MN. You will log, escalate, and resolve issues, image and deploy devices, maintain documentation, and support end-user training.

The role collaborates with engineers and programmers to improve processes and drive technology forward in a fast-paced environment.

Qualifications

• 1–2 years in a desktop support/helpdesk role.
• Experience in a compliance-driven environment.
• Windows Server experience.
• Proficiency with Windows XP/7/8.1/10/11 desktop environments.
• Experience with change control processes.
• Experience supporting Android and iOS devices.
• A+ and Network+ or MCP certifications are a plus.

Responsabilités

• Provide first-level hardware and software support for a 24x7 operation.
• Log and escalate issues; ensure timely resolution.
• Document and maintain hardware/software configurations.
• Create and maintain support documentation.
• Train new employees on PCs, phones, and basic policies.

Connaissances

Desktop support

Helpdesk

Compliance awareness

End-user support

Mobile OS support

Training users

On-site hardware troubleshooting

Formation

A+, Network+, MCP

Description du poste

Job Details

Job Location: Japs-Olson Company, LLC - ST LOUIS PARK, MN 55426

Salary Range: $24.00 - $28.00 Hourly

Job Shift: 1st Shift

About the Company

At Japs-Olson (JO), we believe a career should be more than a job, it should be an opportunity to create a lasting impression. As a trusted leader in direct mail and commercial printing for over a century, JO is proud to be an employer of choice in the Twin Cities, empowering our team to solve problems creatively within a culture of collaboration and growth.

Whether you're a recent graduate eager to launch your career, seeking meaningful work that aligns with your values, or a seasoned professional ready to share your expertise, JO is a place where your contributions can make a difference. We offer competitive benefits, career advancement opportunities, and a commitment to work-life balance, all within a supportive environment where everyone is empowered to grow and succeed.

Position Summary

Join our dynamic IT team as a Systems Support Specialist, the frontline resource for internal hardware and software support across a 24/7 operation. In this role, you’ll provide first-level technical assistance, log and elevate issues, and ensure timely resolution. You’ll also manage device imaging and deployment, maintain documentation, and support end-user training. This is a hands‑on opportunity to collaborate with engineers and programmers, contribute to process improvements, and help drive technology forward in a fast‑paced environment.

Primary Job Responsibilities

• Initial hardware and software support contact for 24x7 operation.
• Ensure all calls are logged, properly escalated, and issues resolved.
• Document and maintain hardware and software configurations.
• Create and maintain support documentation.
• Perform new employee training on pc, phone system, and basic policies and procedures.
• Imaging and deployment of desktops and laptops to end users.
• Support of end user hardware, software, and printer issues.
• Follow management system procedures and Standard Work instructions.
• Follow document control procedures (if applicable).
• Participate in the Corrective Action System (CAR System) to help improve processes and products.
• Participate in a regular on call rotation.
• Work with peers, engineers, and programmers to identify/resolve issues, deploy new technology.

Qualifications

• Experience

• 1 - 2 years in a desktop support/helpdesk role.
• Experience working in a compliance driven environment.
• Windows Server experience
• Windows XP, 7, 8.1, 10, and 11 desktop experience
• Experience with change control
• Experience supporting Android and iOS devices
• Apple product support a plus
• A+, Network +, MCP a plus

Physical Requirements

• Ability to lift 50 lbs.
• Bending, stooping, crawling, and reaching. May require ladder, stepstool, or scissor lift use.
• Repetitive (keyboard and mouse) motion
• Open office environment
• Regular weekend/evening/holiday work may be required

Benefits

• Affordable medical insurance plans
• Vision and dental insurance
• Health Savings Account (HSA) with company contributions
• 401(k) savings plan with company contributions
• Additional voluntary benefits
• Paid holidays and floating holidays
• Paid parental leave
• Company sponsored life insurance
• Short and long-term disability

Position Information

• Pay Range: $24-$28 per hour
• Status: Full-Time, Hourly
• Shift: 1st Shift (6am-2pm preferred)

Equal Employment Opportunity

JO is an equal employment opportunity employer. All employees and applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

The pay range listed reflects typical compensation based on market data, generally between the 25th and 75th percentile for similar roles. Where you land within that range depends on your experience, skills, and qualifications. Our recruiters will keep you in the loop throughout the process, so you know where you stand. We’re committed to fair and open conversations every step of the way.