IT Systems Associate

Dekker; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Dekker in Albuquerque, NM, is seeking an IT Support/Helpdesk technician to provide day-to-day technical assistance to staff and guests. You will diagnose hardware and software issues, image and deploy workstations, and support onboarding and training to help teams work efficiently.

You will also assist with routine IT maintenance, manage Microsoft 365 accounts, and help improve IT service delivery through documentation and collaboration with senior staff.

Qualifications

• 1–3 years of experience in a helpdesk or desktop support role.
• Associate or bachelor’s degree in computer information sciences or equivalent
• Foundational understanding of Windows OS, basic networking concepts, and Microsoft 365.

Responsibilities

• Provide responsive day-to-day technical support to staff and guests, troubleshooting hardware, software, connectivity, and peripheral issues.
• Diagnose, repair, replace, and maintain desktop and laptop computers, monitors, docking stations, and related equipment.
• Image, configure, deploy, and maintain employee workstations in accordance with established technology and security standards.
• Support employee onboarding, including equipment preparation, account configuration, new-hire technology orientation, and equipment recovery.
• Assist employees with the effective use of firm technology, providing guidance, training, and troubleshooting as needed.
• Maintain accurate hardware inventory, asset records, and technical support documentation.
• Assist with routine IT maintenance, including software deployments, system updates, patching, and endpoint security.
• Support the administration and maintenance of Microsoft 365, user accounts, and other firm technology platforms.
• Assist senior IT staff with infrastructure maintenance, monitoring, backups, and other operational activities as assigned.
• Participate in IT projects, process improvements, and automation initiatives as opportunities arise.
• Document technical procedures, communicate recurring issues, and identify opportunities to improve IT service delivery.

Skills

Strong troubleshooting

Communication

Documentation

Education

Associate or Bachelor’s degree in computer information sciences or equivalent

Tools

Windows OS

Microsoft 365

Networking basics

Job description

Responsibilities

End-User Support & Workstation Management

• Provide responsive day-to-day technical support to staff and guests, troubleshooting hardware, software, connectivity, and peripheral issues.
• Diagnose, repair, replace, and maintain desktop and laptop computers, monitors, docking stations, and related equipment.
• Image, configure, deploy, and maintain employee workstations in accordance with established technology and security standards.
• Support employee onboarding, including equipment preparation, account configuration, new-hire technology orientation, and equipment recovery.
• Assist employees with the effective use of firm technology, providing guidance, training, and troubleshooting as needed.
• Maintain accurate hardware inventory, asset records, and technical support documentation.

IT Operations & Infrastructure Support

• Assist with routine IT maintenance, including software deployments, system updates, patching, and endpoint security.
• Support the administration and maintenance of Microsoft 365, user accounts, and other firm technology platforms.
• Assist senior IT staff with infrastructure maintenance, monitoring, backups, and other operational activities as assigned.
• Participate in IT projects, process improvements, and automation initiatives as opportunities arise.
• Document technical procedures, communicate recurring issues, and identify opportunities to improve IT service delivery.

Qualifications

• 1–3 years of experience in a helpdesk or desktop support role.
• Associate or bachelor’s degree in computer information sciences or equivalent
• Foundational understanding of Windows OS, basic networking concepts, and Microsoft 365.
• Strong troubleshooting, communication, and documentation skills.

Dekker offers competitive benefits and salary packages based on education and experience. For a full list of our benefit options, please visit our careers page.

Dekker is a family of designers, planners, architects, and engineers, intent on creating passion for the built environment through our work. We believe that architecture and design can be transformational and that it must serve more than just a functional role. It should inspire, protect, delight, and empower users and entire communities. We believe the most innovative designs are created through a multi-faceted perspective of places, people, and their processes. Collaboration, empathy, and understanding, combined with passion and expertise can shape our experiences and our environments. We strive to tune our ability to see things through the eyes, hearts, and minds of our clients. If you think your vision, passion, and experience would enhance ours, we’d love to meet you.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.