IT Systems Analyst - Student Systems

The Chronicle Of Higher Education, Inc.; Texas City (TX); On-site; USD 58,000 - 72,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking an IT Systems Analyst for Student Systems to own and support ERP applications, interfacing with stakeholders to ensure operations across campuses.

You will work closely with business teams and technical partners to maintain ERP functionality and reliability. Responsibilities include configuring ERP modules, analyzing requirements, coordinating deployments, and ensuring data quality and reporting support to enable informed institutional

Qualifications

• Bachelor’s degree and one year working experience related to ERP functional requirements.

Responsibilities

• Serves as the IT application owner and primary technical liaison for ERP modules.
• Analyzes business requirements and translates them into ERP solutions.
• Supports ERP configuration, system administration, workflows, and validations.
• Troubleshoots complex ERP issues with technical teams and vendors.
• Collaborates with architects, developers, and partners to design ERP solutions.
• Leads ERP implementation workstreams from discovery to post-implementation support.
• Develops and executes ERP test scenarios and coordinates user acceptance testing.
• Participates in ERP roadmap planning, upgrades, and continuous improvement.
• Supports data quality, governance, and reporting needs for ERP data.

Job description

IT Systems Analyst - Student Systems

Department: DT IT Systems

Campus Location: TCCD District Offices

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $62,600

Work Hours: Monday - Friday 8am - 5pm

Remote Eligible: This position is not eligible for remotework

Job Summary

This role is responsible for the functional ownership,administration, and ongoing support of assigned Enterprise ResourcePlanning (ERP) applications. The position serves as the linkbetween business operations and enterprise technology,collaborating with institutional stakeholders, technical teams,vendors, and implementation partners to ensure ERP applications areeffectively maintained and support the College's operationalneeds.

Primary Duties and Responsibilities

Essential Performance Requirements

• Serves as the IT application owner and primary technical liaisonfor assigned ERP functional areas and modules, maintaining subjectmatter expert-level knowledge of application functionality,configuration, workflows, integrations, and system dependencieswhile partnering with functional departments to translate businessneeds into technology solutions
• Anlyzes business requirements and translates them into ERPapplication solutions; develops functional specifications forconfiguration, enhancements, integrations, and technical changeswhile evaluating delivered functionality, enterprise architecturestandards, ERP best practices, and downstream system impacts
• Supports ERP configuration, system administration, workflows,business rules, validations, application setup, maintenance, andoperational effectiveness
• Troubleshoots complex ERP application issues and coordinatesresolution with technical teams and vendors, determiningappropriate corrective actions involving configuration,development, vendor support, or business process changes
• Collaborates with architects, developers, integration teams,Identity and Access Management, vendors, and implementationpartners to design, integrate, and secure reliable ERP solutionswhile evaluating impacts across connected systems
• Serves as the IT functional lead for assigned ERP implementationworkstreams, including discovery, design, configuration, dataconversion, testing, deployment, and post-implementation supportactivities
• Develops and executes functional and technical test scenarios forERP changes, upgrades, patches, integrations, and configurationupdates; supports user acceptance testing and validates deploymentreadiness in partnership with Quality Assurance and ReleaseManagement
• Participates in ERP roadmap planning, upgrades, enhancements,vendor-delivered functionality reviews, and continuous improvementinitiatives to support evolving institutional needs
• Collaborates with data teams to support data quality, datagovernance, data conversion, and ERP application data requirementsfor reporting, analytics, and operational decision-making
• Manages relationships and communications with ERP vendorsregarding functionality, issues, enhancements, and best practices;maintains application documentation, configuration records,technical decisions, and support procedures
• Performs Other Related Tasks as Required

Service Excellence

• Participates on behalf of the College in external communityorganizations and associations as assigned to support the essentialperformance requirements
• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the supervision of the assigned department leader

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

• Bachelor’s degree and one (1) years’ working experience relatedto the Essential Performance Requirements; or any equivalentcombination of education and work-related experience

Preferred Qualifications

• At least one (1) years working experience supporting ERPimplementation workstreams across discovery, design, configuration,conversion, testing, deployment, and post-implementationsupport
• At least one (1) years working experience working with ERPvendors, implementation partners, technical teams, andinstitutional stakeholders
• At least one (1) years working experience defining functionalspecifications for configuration, enhancements, integrations, ortechnical changes
• At least one (1) years working experience supporting dataquality, data governance, data conversion, and reporting

Knowledge, Skills and Abilities

• Knowledge of enterprise applications and ERP systems, includingapplication configuration, workflows, system functionality,integrations, security, and data relationships
• Knowledge of ERP implementation, upgrade, enhancement, testing,release, and operational support practices
• Knowledge of enterprise architecture standards, technical designprinciples, and best practices for aligning ERP solutions with institutional objectives
• Knowledge of application data requirements, data qualitypractices, reporting dependencies, and data governanceconcepts
• Skilled in translating business processes and requirements intotechnical application solutions and functional specifications
• Skilled in analyzing system behavior, troubleshooting complexapplication issues, and coordinating resolution with technicalteams and vendors
• Skilled in supporting configuration decisions, systemadministration activities, application maintenance, testing, anddeployment readiness
• Skilled in delivering high-quality customer service and buildingeffective interpersonal relationships, including strong listening,verbal, and written communication skills
• Skilled in using computer applications and enterprise systems,including the Microsoft Office suite and the Microsoft 365platform
• Ability to collaborate effectively with functional departments,technical teams, vendors, implementation partners, andinstitutional stakeholders
• Ability to assess downstream impacts across ERP modules,integrations, data, security, reporting, and related enterprisesystems
• Ability to balance business needs with technical standards, ERPbest practices, quality standards, and long-termsupportability
• Ability to perform and prioritize multiple tasks seamlesslyensuring accurate and timely completion, while exhibiting strongattention to detail and organization
• Ability to work effectively both independently and as part of ateam in collaborative environments, engaging with faculty, staff,and external stakeholders
• Ability to identify routine and complex issues and escalatenon-standard problems using established procedures in a fast-pacedwork environment
• Ability to review complex information and follow policies,procedures, and guidelines when completing assigned tasks
• Ability to coordinate assigned work and communicate effectivelywith faculty and staff to support campus and departmentaloperations
• Ability to maintain a high level of diplomacy and tact, ensuringconfidentiality and discretion with sensitive and confidentialinformation

Physical Demands and Work Environment

Physical Demands

Physical DemandsThe physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds unassisted, or up to25 pounds with the assistance of other employees or equipment asappropriate. Specific vision abilities required by this job includeclose vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus.

Work Environment

Work EnvironmentThe work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.