IT Systems Analyst Lead - Testing CoE

USAA Life Insurance Company; San Antonio (TX); Ibrido; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

USAA Life Insurance Company in San Antonio, TX is seeking a Lead IT Systems Analyst to join the Testing Center of Excellence and drive testing strategy.

You will act as the primary liaison between technology delivery teams and centralized testing services, shaping capacity planning and stakeholder expectations.

This role requires strong relationship management, delivery oversight, and a passion for continuous improvement in testing service effectiveness.

Competenze

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of experience in business and/or project management, product management, business/system requirements and technical analysis.
• Demonstrated experience managing relationships with technology delivery organizations, business stakeholders, or internal technology service customers.
• Experience coordinating technology services across multiple teams, including managing customer expectations, service delivery issues, and cross‑functional dependencies.
• Working knowledge of software development and testing processes, including Agile delivery, quality assurance and testing lifecycle activities.
• Experience supporting third‑party technology service providers, including monitoring service performance, coordinating issue resolution, and supporting service‑level commitments.
• Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile).
• Expert working knowledge of business productivity products, tools and applications.
• Proven understanding of system architecture and knowledge of solution development concepts.
• Experience in requirements management, from conception definition to implementation.

Mansioni

• Serve as the primary relationship manager for assigned technology organizations, building trusted partnerships and acting as the key liaison between customers and the Testing Center of Excellence.
• Partner with technology and delivery leaders to understand testing demand, upcoming initiatives, delivery priorities, and service requirements to support effective testing capacity and resource planning.
• Facilitate onboarding and adoption of centralized testing services, ensuring customers understand service offerings, engagement processes, roles, responsibilities, and performance expectations.
• Monitor testing service delivery performance, customer satisfaction, and service‑level commitments; proactively identify concerns and coordinate resolution with third‑party testing providers and TCoE leadership.
• Manage customer escalations, service delivery risks, and cross‑team dependencies to ensure timely resolution, clear accountability, and minimal disruption to technology delivery commitments.
• Identify opportunities to improve testing service effectiveness, customer experience, and operational efficiency through feedback, performance analysis, and continuous improvement initiatives.
• Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations.
• Delivers coaching, mentoring and just‑in‑time training to team members through quality reviews and observation.
• Performs high‑level analyses on technical topics for pre‑project and project topics.
• Aware of and support TCoE with understanding of policy, procedures, and governance.
• Participates in process improvement initiatives in support of TCoE.
• Serves as Voice of the Customer for Analyst community.
• Leads innovative opportunities to improve efficiency and productivity for the Analyst role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Conoscenze

Relationship management

Stakeholder management

Project management

Agile delivery

Requirements management

Pre-project analysis

UML modeling

Use case development

Formazione

Bachelor's degree or 4 years of relevant education

Descrizione del lavoro

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active‑duty military spouses. USAA roles may offer remote or hybrid flexibility for active‑duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Lead IT Systems Analyst supporting the Testing Center of Excellence (TCoE), you will serve as a primary relationship manager between technology delivery organizations and the centralized testing services team. You will partner with technology leaders, delivery teams, and third‑party service providers to understand testing needs, facilitate adoption of TCoE services, and ensure testing capabilities align with business priorities and delivery commitments.

This role is responsible for building strong customer relationships, managing service expectations, identifying and resolving delivery concerns, and driving continuous improvement in testing service effectiveness and customer satisfaction.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following locations: San Antonio TX or Plano TX.

Relocation assistance is not available for this position.

What you'll do:

• Serve as the primary relationship manager for assigned technology organizations, building trusted partnerships and acting as the key liaison between customers and the Testing Center of Excellence.
• Partner with technology and delivery leaders to understand testing demand, upcoming initiatives, delivery priorities, and service requirements to support effective testing capacity and resource planning.
• Facilitate onboarding and adoption of centralized testing services, ensuring customers understand service offerings, engagement processes, roles, responsibilities, and performance expectations.
• Monitor testing service delivery performance, customer satisfaction, and service‑level commitments; proactively identify concerns and coordinate resolution with third‑party testing providers and TCoE leadership.
• Manage customer escalations, service delivery risks, and cross‑team dependencies to ensure timely resolution, clear accountability, and minimal disruption to technology delivery commitments.
• Identify opportunities to improve testing service effectiveness, customer experience, and operational efficiency through feedback, performance analysis, and continuous improvement initiatives.
• Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations.
• Delivers coaching, mentoring and just‑in‑time training to team members through quality reviews and observation.
• Performs high‑level analyses on technical topics for pre‑project and project topics.
• Aware of and support TCoE with understanding of policy, procedures, and governance.
• Participates in process improvement initiatives in support of TCoE.
• Serves as Voice of the Customer for Analyst community.
• Leads innovative opportunities to improve efficiency and productivity for the Analyst role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of experience in business and/or project management, product management, business/system requirements and technical analysis.
• Demonstrated experience managing relationships with technology delivery organizations, business stakeholders, or internal technology service customers.
• Experience coordinating technology services across multiple teams, including managing customer expectations, service delivery issues, and cross‑functional dependencies.
• Working knowledge of software development and testing processes, including Agile delivery, quality assurance and testing lifecycle activities.
• Experience supporting third‑party technology service providers, including monitoring service performance, coordinating issue resolution, and supporting service‑level commitments.
• Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile).
• Expert working knowledge of business productivity products, tools and applications.
• Proven understanding of system architecture and knowledge of solution development concepts.
• Experience in requirements management, from conception definition to implementation.
• Experience with modeling techniques (e.g.UML) and use case development as well as strong experience with