Lead IT Systems Analyst - Testing Center of Excellence

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

USAA Life Insurance Company in San Antonio, TX is seeking a Lead IT Systems Analyst to join the Testing Center of Excellence and drive testing strategy.

You will act as the primary liaison between technology delivery teams and centralized testing services, shaping capacity planning and stakeholder expectations.

This role requires strong relationship management, delivery oversight, and a passion for continuous improvement in testing service effectiveness.

Qualifications

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of experience in business and/or project management, product management, business/system requirements and technical analysis.
• Demonstrated experience managing relationships with technology delivery organizations, business stakeholders, or internal technology service customers.
• Experience coordinating technology services across multiple teams, including managing customer expectations, service delivery issues, and cross‑functional dependencies.
• Working knowledge of software development and testing processes, including Agile delivery, quality assurance and testing lifecycle activities.
• Experience supporting third‑party technology service providers, including monitoring service performance, coordinating issue resolution, and supporting service‑level commitments.
• Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile).
• Expert working knowledge of business productivity products, tools and applications.
• Proven understanding of system architecture and knowledge of solution development concepts.
• Experience in requirements management, from conception definition to implementation.

Responsibilities

• Serve as the primary relationship manager for assigned technology organizations, building trusted partnerships and acting as the key liaison between customers and the Testing Center of Excellence.
• Partner with technology and delivery leaders to understand testing demand, upcoming initiatives, delivery priorities, and service requirements to support effective testing capacity and resource planning.
• Facilitate onboarding and adoption of centralized testing services, ensuring customers understand service offerings, engagement processes, roles, responsibilities, and performance expectations.
• Monitor testing service delivery performance, customer satisfaction, and service‑level commitments; proactively identify concerns and coordinate resolution with third‑party testing providers and TCoE leadership.
• Manage customer escalations, service delivery risks, and cross‑team dependencies to ensure timely resolution, clear accountability, and minimal disruption to technology delivery commitments.
• Identify opportunities to improve testing service effectiveness, customer experience, and operational efficiency through feedback, performance analysis, and continuous improvement initiatives.
• Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations.
• Delivers coaching, mentoring and just‑in‑time training to team members through quality reviews and observation.
• Performs high‑level analyses on technical topics for pre‑project and project topics.
• Aware of and support TCoE with understanding of policy, procedures, and governance.
• Participates in process improvement initiatives in support of TCoE.
• Serves as Voice of the Customer for Analyst community.
• Leads innovative opportunities to improve efficiency and productivity for the Analyst role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Skills

Relationship management

Stakeholder management

Project management

Agile delivery

Requirements management

Pre-project analysis

UML modeling

Use case development

Education

Bachelor's degree or 4 years of relevant education

Job description

USAA Life Insurance Company in San Antonio, TX is seeking a Lead IT Systems Analyst to join the Testing Center of Excellence and drive testing strategy.

You will act as the primary liaison between technology delivery teams and centralized testing services, shaping capacity planning and stakeholder expectations.

This role requires strong relationship management, delivery oversight, and a passion for continuous improvement in testing service effectiveness.