Senior IT Change Coordinator - Cloud and DevOps

USAA Life Insurance Company; San Antonio (TX); Hybride; USD 103 000 - 198 000; Plein temps

Résumé du poste

USAA Life Insurance Company in San Antonio, TX, seeks a Senior IT Change Coordinator - Cloud and DevOps to govern cloud infrastructure, platform services, IaC, containers, and automated deployments. You will coordinate changes with engineering, security, and operations to ensure speed with risk controls and resiliency.

The role requires 6 years in IT change or cloud delivery, ITIL expertise, and strong collaboration skills.

Qualifications

• 6 years of IT change management, cloud engineering, DevOps, release management or technical project management.
• Advanced knowledge of ITIL, cloud operations, CI/CD, infrastructure as code, containers and deployment automation.
• Experience implementing risk-based controls within automated delivery environments.
• Strong facilitation and cross-functional stakeholder management skills.

Responsabilités

• Review complex IT change requests with change requestors, ensuring regulatory standards.
• Set rigor level based on change complexity and impact.
• Identify quality issues affecting IT service delivery and drive resolution.
• Collaborate with SMEs to improve, automate, and integrate process controls.
• Understand control interactions and ensure effective resolution.
• Support reviews on configuration management operations at USAA.
• Act as escalation point for junior team members on moderately complex issues.
• Escalate issues for proactive stakeholder communication and guide resolution.
• Provide guidance on IT change and release management tools and artifacts.
• Influence how IT Change and Release teams interact with customers and other ITIL disciplines.
• May lead medium to large scale implementations.
• Ensure business activity risks are identified, monitored and controlled per policy.

Connaissances

ITIL

Azure

AWS

Google Cloud

Kubernetes

DevOps

CI/CD

Infrastructure as Code

Automation

Formation

Bachelor's degree

Outils

Terraform

Bicep

CloudFormation

Ansible

Kubernetes

GitOps

Description du poste

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Senior IT Change Coordinator - Cloud and DevOps. The Senior IT Change Coordinator for Cloud and DevOps provides technical governance for cloud infrastructure, platform services, infrastructure as code, containers, and automated deployment pipelines. Working with cloud engineering, platform engineering, DevOps, application, security, and operations teams, this role enables rapid delivery while ensuring automation, evidence, risk controls, resiliency, and recovery expectations remain effective.

Provides governance, risk oversight, and release coordination for enterprise network infrastructure. Ensures network changes are assessed, coordinated, tested, and implemented with minimal impact to business operations and technology services. Contributes to improvements in network change quality, service reliability, and Change and Release Management practices.

This position will be based in San Antonio; TX. Relocation assistance is not available for this position. The role requires the individual to be in the office 4 days per week.

What you’ll do:

• Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards.
• Drives direction of appropriate rigor level based on the technical complexity and potential impact of change.
• Identifies quality issues within the department contributing to IT service delivery issues and ensure their resolution/success.
• Partners with internal and external SMEs to improve, synchronize, automate, and integrate process controls to include integration with other ITIL disciplines.
• Understands application of process controls and their interaction, anticipates, mitigates against them and/or ensures resolution.
• Assists in internal and external reviews on the effectiveness of the configuration management operations at USAA.
• Serves as escalation point for junior team members on moderately complex issues.
• Recognizes and escalates issues for proactive communication to stakeholders and provide guidance toward resolution.
• Provides consultation around IT change and release management tools, process and artifacts.
• Influences how the IT Change and Release organization and roles interrelate with the respective customers and other ITIL disciplines.
• May lead medium to large scale implementations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of IT change management, cloud engineering, DevOps, release management, platform engineering, or technical project management experience. Advanced knowledge of ITIL, cloud operations, CI/CD, infrastructure as code, containers, and deployment automation. Demonstrated experience implementing risk-based controls within automated delivery environments.
• Advanced knowledge of cloud operations, DevOps delivery, deployment automation, and change governance.
• Ability to evaluate pipelines, infrastructure as code, cloud dependencies, evidence, and recovery strategies.
• Demonstrated experience balancing delivery speed with risk-based governance and control requirements.
• Advanced facilitation, technical communication, and cross-functional stakeholder management skills.
• Strong understanding of cloud operational risk, security controls, resiliency, and compliance.

What Sets You Apart:

• ITIL 4, Azure, AWS, Google Cloud, Kubernetes, DevOps, or relevant automation certification.
• Experience with Terraform, Bicep, CloudFormation, Ansible, or comparable infrastructure-as-code tools.
• Experience with container orchestration, site reliability engineering, policy as code, or GitOps.
• Experience designing automated change evidence, approvals, risk checks, or deployment controls.

Compensation

Compensation range: The salary range for this position is: $103,450- $197,730 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.