Development Product Owner (mid-level) - Claims Modernization

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

USAA invites applications for a Development Product Owner-I for Claims Modernization in the San Antonio area. The role acts as the business advocate on agile teams, refining stories, prioritizing work, and guiding cross‑functional delivery to create value.

The position requires robust experience with Agile/SAFe, stakeholder collaboration, and change management. It supports a hybrid office plan with in‑person requirements in multiple locations, including San Antonio, Plano, and other cities.

Qualifications

• Bachelor's degree OR 4 years of related experience (12 years of related experience in lieu of degree).
• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Expert knowledge of Microsoft Office products, applicable databases and product management tools.
• Expert knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.
• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
• Expert ability to independently work to

Responsibilities

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories, features or epics to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as a knowledgeable collaborator across multiple business or system domains; is encouraged to lead development across multiple teams at the program and Epic level.
• Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle.
• Participates in a cross‑functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute, solution and release in alignment with program, portfolio or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, define and detail relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area.
• Participates with portfolio, program and project level plans related to schedule, scope and resources.
• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
• Applies expert knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
• Coaches and mentors less experienced Product Owners, including Seniors.
• Demonstrates expert knowledge in multiple business or system domains and capable of leading development across multiple teams at the program level.
• Identifies engages, influences and leads business stakeholders and Subject Matter Experts across programs.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Skills

Process improvement

Requirements analysis

Agile methodologies

Stakeholder management

Team leadership

Education

Bachelor's degree

Tools

Microsoft Office

SAFe

Agile tools

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active‑duty military spouses. USAA roles may offer remote or hybrid flexibility for active‑duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Development Product Owner-I for Claims Modernization , you will serve as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories/features/epics, prioritize work, and provide guidance to technical teams across programs/portfolios. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL assistance is not available for this position.

What you'll do:

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories, features or epics to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as a knowledgeable collaborator across multiple business or system domains; is encouraged to lead development across multiple teams at the program and Epic level.
• Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle.
• Participates in a cross‑functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute, solution and release in alignment with program, portfolio or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, define and detail relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area.
• Participates with portfolio, program and project level plans related to schedule, scope and resources.
• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
• Applies expert knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
• Coaches and mentors less experienced Product Owners, including Seniors.
• Demonstrates expert knowledge in multiple business or system domains and capable of leading development across multiple teams at the program level.
• Identifies engages, influences and leads business stakeholders and Subject Matter Experts across programs.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (12 years of related experience in lieu of degree).
• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Expert knowledge of Microsoft Office products, applicable databases and product management tools.
• Expert knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.
• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
• Expert ability to independently work to