Business Support Analyst Senior- Accounting

USAA Life Insurance Company; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

USAA Life Insurance Company in Charlotte, NC is seeking a dedicated Senior Business Support Analyst to analyze complex business, financial, and operational data to support planning and decision-making. You will collaborate across departments to optimize processes, strengthen controls, and reduce risk while enabling business value.

The role requires 6 years of experience in end-to-end business analysis and a strong foundation in accounting concepts, reconciliation, and data analytics.

Qualifications

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• Experience in end-to-end business analysis, financial operations, accounting support, and/or operational planning is preferred.
• Knowledge of reconciliation processes and data analytics is beneficial.

Responsibilities

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions.
• Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage data, and simplify processes.
• Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in planning, research, analysis, development, and implementation of new and modifications to existing applications and processes.

Skills

Data analysis

Process optimization

Cross-functional collaboration

Financial reconciliation

Education

Bachelor's degree; OR 4 years of relevant education/experience

Tools

MS Visio

MS Excel

Tableau

SQL

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Job Description

As a dedicated Business Support Analyst Senior, you will analyze complex business, financial, and operational data to support business planning, process optimization, and informed decision-making. Leveraging accounting knowledge and an understanding of reconciliation processes, you will identify opportunities to improve end-to-end processes, automate workflows, strengthen controls, reduce risk, and deliver business value through cross-functional collaboration.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Charlotte, NC

Relocation assistance is not available for this position.

What you'll do:

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.
• Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
• Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
• Maintains broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement.
• Assists with the documentation of new and revised departmental procedures.
• Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Serves as a resource to team members on escalated issues of a routine nature.
• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls.
• Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
• Contributes on policies, standards, risk management and controls related to relevant processes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

Experiences that will support your success:

• 6 years of experience in end-to-end business analysis, financial operations, accounting support, and/or operational planning, including requirements gathering and documentation, reconciliation processes, data analytics, process optimization, and current/future state analysis in support of business initiatives and operational excellence.
• Advanced knowledge of systems coordination, financial and operational process improvement, automation identification, process optimization, risk management, and the development of management information requirements that support business objectives and decision-making.
• Knowledge of business operations, accounting principles, reconciliation processes, internal controls, and systems/business requirements processes, with the ability to connect operational activities to financial outcomes.
• Experience facilitating and driving collaboration across business partners to establish common understanding of business requirements, implement standardized enterprise processes, and influence positive business outcomes.
• Knowledge of business analysis and reporting tools such as MS Visio, MS Excel, Tableau, SQL, and process automation solutions.
• Experience identifying and implementing automation opportunities, process efficiencies, and control enhancements that reduce risk, improve data quality, increase operational effectiveness, and add measurable business value.

What sets you apart:

• Experience leading complex reconciliations, investigating variances, identifying root causes, and implementing sustainable solutions that improve financ