IT Systems Analyst II: Bridge Business & Tech, QA & Support

Nicklaushealth; Miami, Northern (FL, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Nicklaushealth in Miami seeks a Business Analyst to bridge business stakeholders and technical teams, gathering requirements and analyzing processes to recommend technology solutions that align with organizational goals.

In addition to business analysis, the role includes QA activities, test planning, and providing technical support to users to ensure successful adoption of new systems.

Qualifications

• Bachelor's Degree in Information Technology or 5+ years of relevant experience.
• 5+ years of analyst experience in a healthcare facility or similar setting.
• 2-4 years documenting requirements, building specs and IT projects.

Responsibilities

• Liaises between business stakeholders and technical teams to gather requirements and translate them into actionable plans.
• Develops and executes end-to-end test plans to ensure solutions meet requirements and function correctly.
• Provides first-line technical support and helps users troubleshoot system issues and adopt new solutions.
• Performs data analysis to support decision making and project planning.
• Escalates and documents issues needing deeper system changes with clear, reproducible steps.

Skills

Requirements gathering

QA testing

Stakeholder communication

Analytical thinking

Test planning

Data analysis

Team collaboration

Education

Bachelor's Degree in Information Technology

Master’s degree preferred

Tools

SQL

JavaScript

SSMS

Postman

Azure DevOps

Playwright

Selenium

Scripting

Job description

Nicklaushealth in Miami seeks a Business Analyst to bridge business stakeholders and technical teams, gathering requirements and analyzing processes to recommend technology solutions that align with organizational goals.

In addition to business analysis, the role includes QA activities, test planning, and providing technical support to users to ensure successful adoption of new systems.