Healthcare IT Systems Analyst II: Liaison, QA & Support

Miami Children’s Hospital; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Miami Children’s Hospital seeks an IT Systems Analyst II to bridge business requirements and technical teams, gathering needs, analyzing processes, and recommending technology solutions. The role includes QA activities, test plans, and ensuring solutions meet business and technical requirements.

Additionally, you will provide user support, troubleshooting, and help drive adoption of new systems within a healthcare setting. Strong analytical skills and healthcare IT experience are preferred.

Qualifications

• Professional Business Analyst (PMI-PBA) Certification or equivalent preferred.
• Skills and experience in automated testing preferred. Playwright, Selenium, or similar technology.
• Strong analytical and research skills. Great attention to detail.
• Communicates in a clear, professional, and succinct manner.
• Effectively evaluates information/data to make decisions, anticipates obstacles, and develops plans to resolve obstacles.
• Ability to trend and track productivity results and uses the data to predict future scenarios.
• Experience translating business requirements into technical requirements.
• Experience creating and executing test cases, test scripts and test plans, and implementing solutions.
• Expert at finding issues, bugs and missed requirements in custom developed software solutions.
• Experience providing technical support, troubleshooting and resolving system issues, and facilitating the successful adoption of a project.
• Strong verbal and written communication, time management, and critical thinking skills.
• Team player in a manner consistent with I-CREATE Way Values and practices.

Responsibilities

• Plans, analyzes, coordinates, and serves as liaison for the activities, projects, and programs related to new business opportunities.
• Researches developments in new technologies, analyzes and determines business requirements, and develops migration and implementation plans.
• Develops technical solutions to customer problems and translates outcomes into functional and business solutions.
• Escalates issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Responsible for creating an end-to-end test plan of projects; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
• Performs statistical and analytical research of large data sets for decision-making and planning purposes.
• Defines detailed functional and technical specifications required to satisfy business requirements for complex and high dollar program and projects.
• Works with the development team to provide continuous iterative feedback on all cycles of the project
• Assists the team in determining which business requirements can and should be automated and how they are then integrated with other business and technical processes.
• Troubleshoots and resolves well-defined application incidents and service requests using documented procedures.
• Provides 1st level support to end-users to troubleshoot and resolves well-defined application incidents and service requests using clever thinking.
• Performs post implementation review of projects to ensure project effectiveness

Skills

PMI-PBA

QA Automation

Analytical thinking

Communication

Stakeholder mgmt

Test planning

Issue resolution

Education

Bachelor's Degree in Information Technology

Tools

Playwright

Selenium

Job description

Miami Children’s Hospital seeks an IT Systems Analyst II to bridge business requirements and technical teams, gathering needs, analyzing processes, and recommending technology solutions. The role includes QA activities, test plans, and ensuring solutions meet business and technical requirements.

Additionally, you will provide user support, troubleshooting, and help drive adoption of new systems within a healthcare setting. Strong analytical skills and healthcare IT experience are preferred.