IT Systems Analyst II: Biz-Tech Liaison & QA Lead

Nicklaus Children's Health System; Miami (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Nicklaus Children's Health System is seeking an IT Business Analyst to serve as a liaison between business stakeholders and technical teams, gathering requirements, analyzing processes, and recommending technology solutions that support organizational goals.

In addition to business analysis, the role performs quality assurance, including developing and executing test plans, validating system functionality, and providing end‑user support to troubleshoot, train, and enable successful adoption of

Qualifications

• Bachelor's Degree in Information Technology or 5+ years of relevant experience.
• 4-7 years in an analyst role in a healthcare facility or similar setting.
• 2-4 years documenting requirements, building specs and managing IT projects.
• 2-4 years interacting with stakeholders and providing user support.
• 2-4 years of experience testing web and mobile applications and performing standard QA functions.

Responsibilities

• Plans, analyzes, coordinates, and serves as liaison for projects related to new business opportunities.
• Researches new technologies, analyzes requirements, and develops migration and implementation plans.
• Develops technical solutions to customer problems and translates outcomes into functional and business solutions.
• Escalates issues that are not clearly defined or require deeper system changes; gathers logs and documents analyses.
• Responsible for creating an end-to-end test plan; executes the plan and ensures objectives are met.
• Performs statistical and analytical research of large data sets for decision-making and planning.
• Defines detailed functional and technical specs required to satisfy business requirements for complex programs and projects.
• Works with the development team to provide iterative feedback on all cycles of the project.
• Assists in determining which requirements can be automated and integrated with processes.
• Troubleshoots and resolves well-defined application incidents and service requests using documented procedures.
• Provides 1st level support to end-users to troubleshoot and resolve incidents and requests.
• Performs post implementation review of projects to ensure effectiveness.

Skills

Business analysis

Quality assurance

Requirements gathering

Stakeholder management

Test case development

Documentation

Analytical thinking

Communication

Process improvement

Education

Bachelor's Degree in Information Technology

Tools

SQL

JavaScript

SSMS

Postman

Azure DevOps

Scripting

Playwright

Selenium

Job description

Nicklaus Children's Health System is seeking an IT Business Analyst to serve as a liaison between business stakeholders and technical teams, gathering requirements, analyzing processes, and recommending technology solutions that support organizational goals.

In addition to business analysis, the role performs quality assurance, including developing and executing test plans, validating system functionality, and providing end‑user support to troubleshoot, train, and enable successful adoption of