IT Systems Analyst II

Nicklaus Children's Health System; Miami (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Nicklaus Children's Health System is seeking an IT Business Analyst to serve as a liaison between business stakeholders and technical teams, gathering requirements, analyzing processes, and recommending technology solutions that support organizational goals.

In addition to business analysis, the role performs quality assurance, including developing and executing test plans, validating system functionality, and providing end‑user support to troubleshoot, train, and enable successful adoption of

Qualifications

• Bachelor's Degree in Information Technology or 5+ years of relevant experience.
• 4-7 years in an analyst role in a healthcare facility or similar setting.
• 2-4 years documenting requirements, building specs and managing IT projects.
• 2-4 years interacting with stakeholders and providing user support.
• 2-4 years of experience testing web and mobile applications and performing standard QA functions.

Responsibilities

• Plans, analyzes, coordinates, and serves as liaison for projects related to new business opportunities.
• Researches new technologies, analyzes requirements, and develops migration and implementation plans.
• Develops technical solutions to customer problems and translates outcomes into functional and business solutions.
• Escalates issues that are not clearly defined or require deeper system changes; gathers logs and documents analyses.
• Responsible for creating an end-to-end test plan; executes the plan and ensures objectives are met.
• Performs statistical and analytical research of large data sets for decision-making and planning.
• Defines detailed functional and technical specs required to satisfy business requirements for complex programs and projects.
• Works with the development team to provide iterative feedback on all cycles of the project.
• Assists in determining which requirements can be automated and integrated with processes.
• Troubleshoots and resolves well-defined application incidents and service requests using documented procedures.
• Provides 1st level support to end-users to troubleshoot and resolve incidents and requests.
• Performs post implementation review of projects to ensure effectiveness.

Skills

Business analysis

Quality assurance

Requirements gathering

Stakeholder management

Test case development

Documentation

Analytical thinking

Communication

Process improvement

Education

Bachelor's Degree in Information Technology

Tools

SQL

JavaScript

SSMS

Postman

Azure DevOps

Scripting

Playwright

Selenium

Job description

Job Summary

Serves as the primary liaison between business stakeholders and technical teams, gathering requirements, analyzing business processes, and recommending technology solutions that support organizational goals. In addition to business analysis responsibilities, this role performs quality assurance activities, including developing and executing test plans, validating system functionality, and ensuring solutions meet business and technical requirements. Also provides technical support by assisting users with troubleshooting, resolving system issues, training users, and facilitating the successful adoption and ongoing use of technology solutions.

Job Specific Duties

• Plans, analyzes, coordinates, and serves as liaison for the activities, projects, and programs related to new business opportunities.
• Researches developments in new technologies, analyzes and determines business requirements, and develops migration and implementation plans.
• Develops technical solutions to customer problems and translates outcomes into functional and business solutions.
• Escalates issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Responsible for creating an end-to-end test plan of projects; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
• Performs statistical and analytical research of large data sets for decision-making and planning purposes.
• Defines detailed functional and technical specifications required to satisfy business requirements for complex and high dollar program and projects.
• Works with the development team to provide continuous iterative feedback on all cycles of the project
• Assists the team in determining which business requirements can and should be automated and how they are then integrated with other business and technical processes.
• Troubleshoots and resolves well-defined application incidents and service requests using documented procedures.
• Provides 1st level support to end-users to troubleshoot and resolves well-defined application incidents and service requests using clever thinking.
• Performs post implementation review of projects to ensure project effectiveness

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Information Technology (OR) at least 5 years of relevant professional experience
• 4-7 years of experience in an analyst role in a healthcare facility or a similar setting
• 2-4 years of experience documenting requirements, building specs and managing IT projects
• 2-4 years of experience interacting with stakeholders, providing user support, and understanding complex systems
• 2-4 years of experience testing web and mobile applications and performing standard QA functions

Knowledge, Skills, and Abilities

• Master’s degree preferred.
• Professional Business Analyst (PMI-PBA) Certification or equivalent preferred.
• Preferred experience in Scrum, Agile, SQL, JavaScript, SSMS, Postman, Azure DevOps, Scripting.
• Skills and experience in automated testing preferred. Playwright, Selenium, or similar technology.
• Strong analytical and research skills. Great attention to detail.
• Communicates in a clear, professional, and succinct manner.
• Effectively evaluates information/data to make decisions, anticipates obstacles, and develops plans to resolve obstacles.
• Ability to trend and track productivity results and uses the data to predict future scenarios.
• Experience translating business requirements into technical requirements.
• Experience creating and executing test cases, test scripts and test plans, and implementing solutions.
• Expert at finding issues, bugs and missed requirements in custom developed software solutions.
• Experience providing technical support, troubleshooting and resolving system issues, and facilitating the successful adoption of a project.
• Strong verbal and written communication, time management, and critical thinking skills.
• Team player in a manner consistent with I-CREATE Way Values and practices.

Job: Information Technology

Department: WEB & SOFTWARE DEVELOPMNT-1000-921907

Job Status: Professional