IT Systems Analyst I

UofL; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

University of Louisville/Graduate Admissions seeks an IT Systems Analyst I to administer the Slate CRM, support enrollment workflows, and train staff. The role involves configuring Slate, building campaigns, and ensuring data integrity across imports/exports within the admissions lifecycle.

The analyst will work under the Director of Graduate Admissions and Enrollment Management, handling API connections, data mappings, and ongoing troubleshooting to improve operational efficiency.

Qualifications

• Bachelor's degree or equivalent combination of education/experience.
• Proven experience administering Slate CRM or similar systems.
• Strong SQL/query ability for data extraction and reporting.
• Experience with HTML/CSS/JavaScript for Slate customization.
• Familiarity with API integrations and data pipelines (SFTP).
• Analytical thinking, proactive mindset, and problem-solving skills.

Responsibilities

• Administer Slate CRM; provide end-user training and configurations.
• Develop Slate components including forms, campaigns, and portal layouts.
• Run queries, build reports, and monitor funnel metrics for decision-making.
• Design and maintain processing pipelines, queues, and release rules.
• Assist with major enterprise integrations (PeopleSoft, Boomi, CAS).
• Create SOPs and system documentation, stay updated on new Slate features.

Skills

Slate admin

SQL queries

JavaScript

APIs

Data analytics

Project management

Education

Bachelor's degree

Tools

PeopleSoft

Boomi

CAS

Job description

Department: Admissions

Location: Belknap Campus

Time Type: Full time

Worker Type: Regular

Job Req ID: R109561

Minimum Requirements: Bachelor's degree in Business, Computer Science or a related field or an equivalent combination of education and experience. Grade 6 (Salaried)

Position Description: The Graduate School's IT Systems Analyst I at the University of Louisville serves as the primary technical subject matter expert and administrator for the organization's Graduate Slate Customer Relationship Management (CRM) platform, managing operational workflows across the entire recruitment and enrollment lifecycle. This admissions role oversees daily database administration, project development, and configuration while ensuring seamless data imports, exports, and data integrity. As the core technical contact, the analyst provides essential staff training, resolves complex system inquiries, and delivers ongoing troubleshooting support. Successful candidates will leverage strong analytical skills, technical expertise, and a proactive mindset to continuously evaluate operations, recommend innovative system capabilities, drive organizational efficiency, and proactively recommend and implement new Slate features.

Essential Duties and Responsibilities

• Under the supervision of the Director of Graduate Admissions and Enrollment Management, serve as the "Slate Captain" ensuring day-to-day CRM administration, end-user training, and functional system configurations to align with enrollment goals and policies.
• Build and maintain Slate components, including recruitment events, dynamic forms, communication templates, drip campaigns, and portal layouts using HTML, CSS, and JavaScript.
• Run, modify, and review queries, configurable joins, and reports to monitor funnel metrics and provide data for decision-making.
• Design, test and maintain processing pipelines, decision queues, reader workflows, and decision-release rules to ensure operational efficiency.
• Act as the secondary administrator for major enterprise systems (such as PeopleSoft and related integrations).
• Assist with maintaining bidirectional data integrations, Application Programming Interface (API) connections, field mapping, automated Secure File Transfer Protocol (SFTP) pipelines, and vendor file exchanges between Slate and connected systems (e.g., PeopleSoft, Boomi, CAS).
• Assist with the execution of advanced protocols and routine record reconciliations to resolve duplicate IDs, matching errors, and synchronization conflicts between systems.
• Conduct routine audit of Slate configurations, data structures, and departmental workflows to identify operational bottlenecks.
• Stay informed on new Slate software features, platform updates, and best practices to support continuous operational improvements.
• Manage user access requests, troubleshoot routine platform issues, and create and maintain system documentation and Standard Operating Procedures (SOPs).

We are unable to sponsor or take over sponsorship of a work visa for this position.

Please note that any selected candidate's hire date may be effective no earlier than January 5, 2027.

Preferred Qualifications

Three or more years experience as a primary Slate CRM administrator or "Slate Captain" in higher education. Strong background in enrollment management operations, data analytics, and managing external vendor integrations. Experience with JavaScript.

Competencies

• Analytical- evaluating data and other information with the ability to choose the best solution and make recommendations.
• Flexible - ability to change directions as needed for the good of the department or organization.
• Organized - manages time effectively, keeps tasks appropriately prioritized.
• Critical Thinking - ability to think through issues and identify appropriate options.
• Work Ethic - motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency.
• Communication - Can effectively communicate questions to constituents when taking on tasks and communicate what is needed to complete constituent requests.
• Teamwork - ability to work with others, serve others, help others, take directions from others in the interest of moving process and programs forward to the desired outcome.
• Project Management - organized, task-oriented, ability to delegate and follow up.
• Conceptual Thinking - ability to find effective solutions by taking a holistic, abstract, or theoretical perspective.
• Diagnostic Information Gathering - ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
• Thoroughness - ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Proactive - antici