IT Systems Analyst I

University of Louisville; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Louisville’s Graduate School seeks an IT Systems Analyst I to manage the Slate CRM platform, oversee data imports/exports, and provide user training across the enrollment lifecycle.

The role emphasizes SQL/queries, configuring pipelines, and coordinating with IT and Admissions to improve processes and data integrity, while delivering ongoing troubleshooting support.

Qualifications

• Bachelor’s degree in Business, Computer Science or a related field or an equivalent combination of education and experience.
• Three or more years experience as a primary Slate CRM administrator or “Slate Captain” in higher education.
• Strong background in enrollment management operations and data analytics.

Responsibilities

• Serve as the “Slate Captain” for day-to-day CRM administration and end-user training.
• Build and maintain Slate components (events, forms, templates, drip campaigns, layouts) using HTML, CSS, and JavaScript.
• Run, modify, and review queries, configurable joins, and reports to monitor funnel metrics and aid decision-making.
• Design, test and maintain processing pipelines, decision queues, reader workflows, and decision-release rules.
• Assist with integrating Slate with major enterprise systems (e.g., PeopleSoft, Boomi, CAS).
• Maintain bidirectional data integrations, API connections, and secure file transfers between Slate and connected systems.

Skills

Slate CRM administration

JavaScript

Data analytics

Education

Bachelor’s degree in Business or Computer Science or related field

Tools

Slate CRM

Job description

Department:

Admissions

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R109561

Minimum Requirements:

Bachelor’s degree in Business, Computer Science or a related field or an equivalent combination of education and experience. Grade 6 (Salaried)

Position Description:

The Graduate School’s IT Systems Analyst I at the University of Louisville serves as the primary technical subject matter expert and administrator for the organization’s Graduate Slate Customer Relationship Management (CRM) platform, managing operational workflows across the entire recruitment and enrollment lifecycle. This admissions role oversees daily database administration, project development, and configuration while ensuring seamless data imports, exports, and data integrity. As the core technical contact, the analyst provides essential staff training, resolves complex system inquiries, and delivers ongoing troubleshooting support. Successful candidates will leverage strong analytical skills, technical expertise, and a proactive mindset to continuously evaluate operations, recommend innovative system capabilities, drive organizational efficiency, and proactively recommend and implement new Slate features.

Essential Duties and Responsibilities

• Under the supervision of the Director of Graduate Admissions and Enrollment Management, serve as the “Slate Captain” ensuring day-to-day CRM administration, end-user training, and functional system configurations to align with enrollment goals and policies.
• Build and maintain Slate components, including recruitment events, dynamic forms, communication templates, drip campaigns, and portal layouts using HTML, CSS, and JavaScript.
• Run, modify, and review queries, configurable joins, and reports to monitor funnel metrics and provide data for decision-making.
• Design, test and maintain processing pipelines, decision queues, reader workflows, and decision-release rules to ensure operational efficiency.
• Act as the secondary administrator for major enterprise systems (such as PeopleSoft and related integrations).
• Assist with maintaining bidirectional data integrations, Application Programming Interface (API) connections, field mapping, automated Secure File Transfer Protocol (SFTP) pipelines, and vendor file exchanges between Slate and connected systems (e.g., PeopleSoft, Boomi, CAS).
• Assist with the execution of advanced protocols and routine record reconciliations to resolve duplicate IDs, matching errors, and synchronization conflicts between systems.
• Conduct routine audit of Slate configurations, data structures, and departmental workflows to identify operational bottlenecks.
• Stay informed on new Slate software features, platform updates, and best practices to support continuous operational improvements.
• Manage user access requests, troubleshoot routine platform issues, and create and maintain system documentation and Standard Operating Procedures (SOPs).

We are unable to sponsor or take over sponsorship of a work visa for this position.

Please note that any selected candidate’s hire date may be effective no earlier than January 5, 2027.

Preferred Qualifications

Three or more years experience as a primary Slate CRM administrator or “Slate Captain” in higher education. Strong background in enrollment management operations, data analytics, and managing external vendor integrations. Experience with JavaScript.

Competencies

• Analytical- evaluating data and other information with the ability to choose the best solution and make recommendations.
• Flexible – ability to change directions as needed for the good of the department or organization.
• Organized – manages time effectively, keeps tasks appropriately prioritized.
• Critical Thinking – ability to think through issues and identify appropriate options.
• Work Ethic – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency.
• Communication – Can effectively communicate questions to constituents when taking on tasks and communicate what is needed to complete constituent requests.
• Teamwork – ability to work with others, serve others, help others, take directions from others in the interest of moving process and programs forward to the desired outcome.
• Project Management – organized, task-oriented, ability to delegate and follow up.
• Conceptual Thinking – ability to find effective solutions by taking a holistic, abstract, or theoretical perspective.
• Diagnostic Information Gathering – ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
• Thoroughness – ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Proactive – anticipates and plans for problems before they arise.
• Innovative – ability to develop, sponsor, or support the introduction of new and improved method, products, procedures, or technologies.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy.In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans.The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [e-mail] or by phone [phone].