IT Systems Analyst - Help Desk Specialist

Terrebonne General Health System; Houma, Northern (LA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Terrebonne General Health System in Houma, LA seeks a Computer Systems Analyst to provide technical assistance and coordinate end-user IT support. You will test applications, write documentation, troubleshoot hardware and software issues, and help resolve client-server problems in a Windows environment.

The role requires strong communication skills, diplomacy, and confidentiality, with a preference for a IT-related degree or equivalent experience.

Qualifications

• Bachelor's Degree in Information Technology and/or a related field preferred; equivalent education/experience may apply.
• Experience configuring, troubleshooting, maintaining and managing client-server technology in Windows environments.
• Knowledge of Windows OS, printers, basic network configuration and hardware/software support.
• Excellent written and verbal communication skills.
• Diplomacy, tact, organizational skills and confidentiality are essential.

Responsibilities

• Provide technical assistance and coordination to information systems end users.
• Test applications, write documentation, troubleshoot issues and resolve hardware and application problems.
• Coordinate IT support activities to ensure efficient operation of information systems.

Skills

Communication skills

Diplomacy and tact

Organizational skills

Confidentiality

Client-server technology experience

Education

Bachelor's degree in Information Technology or related field

Tools

Windows OS

Printer hardware

Basic network configuration

Hardware/software support

Job description

Terrebonne General Health System in Houma, LA seeks a Computer Systems Analyst to provide technical assistance and coordinate end-user IT support. You will test applications, write documentation, troubleshoot hardware and software issues, and help resolve client-server problems in a Windows environment.

The role requires strong communication skills, diplomacy, and confidentiality, with a preference for a IT-related degree or equivalent experience.