IT Systems Analyst: Enterprise App Support & Dispatch

eNGINE; Pittsburgh (Allegheny County); Presencial; USD 75.000 - 95.000; Jornada completa

Descripción de la vacante

eNGINE is seeking an IT Systems Analyst to support a client in the Pittsburgh area. This role provides day-to-day application support for a core enterprise system used across operations, including dispatch, routing, pricing, and service activities.

You will troubleshoot issues, maintain data, and collaborate with IT and business teams. The ideal candidate has 2+ years in application support or systems analysis, strong SQL skills, experience with enterprise applications, and familiarity with

Formación

• 2+ years of experience in application support, systems analysis, or a related IT support role.
• Working knowledge of SQL and relational databases for troubleshooting, data validation, and reporting.
• Experience supporting enterprise business applications, ERP systems, or other operational software.
• Familiarity with ticketing systems and incident management processes; ServiceNow is a plus.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills, with the ability to support users of varying technical backgrounds.

Responsabilidades

• Provide day-to-day application support, troubleshooting, and ticket resolution for a business-critical enterprise system supporting over 70 locations and approximately 4,000 users.
• Investigate and resolve application issues related to dispatch, routing, pricing, reporting, and operational workflows.
• Serve as a primary point of contact for internal users, including dispatchers, transportation supervisors, and general managers.
• Maintain system data, configurations, and user access while ensuring accuracy and operational continuity.
• Utilize SQL and relational databases to investigate issues, validate data, and support reporting requests.
• Troubleshoot application and integration issues, escalating complex problems to senior team members or external vendors when necessary.
• Assist with application testing, system enhancements, updates, and ongoing IT initiatives.
• Provide end-user training and maintain documentation to improve application adoption and support processes.
• Work independently to prioritize and resolve support requests while collaborating with internal IT teams and business stakeholders.

Conocimientos

SQL

Troubleshooting

Customer service

Communication

Relational databases

Ticketing systems

Herramientas

.NET

ServiceNow

ERP systems

Descripción del empleo

eNGINE is seeking an IT Systems Analyst to support a client in the Pittsburgh area. This role provides day-to-day application support for a core enterprise system used across operations, including dispatch, routing, pricing, and service activities.

You will troubleshoot issues, maintain data, and collaborate with IT and business teams. The ideal candidate has 2+ years in application support or systems analysis, strong SQL skills, experience with enterprise applications, and familiarity with