Dispatch & Logistics Systems Administrator

Confidential; Pittsburgh (Allegheny County); On-site; USD 75,000 - 110,000; Full time

Job summary

Confidential in Pittsburgh is seeking an IT Systems Analyst to support a core dispatch, routing, and service system. You will resolve user issues, maintain data and configurations, and assist with changes and testing.

Collaborate with business users, IT colleagues, and vendors to troubleshoot integrations, run reports, train users, and document procedures while ensuring system reliability and data integrity.

Qualifications

• Bachelor’s degree in IT, CS, Business, or equivalent experience.
• At least 2 years of experience in application support, system administration, or systems analysis.
• Experience with ERP, dispatch, routing, or other operational systems.
• Working knowledge of SQL and relational databases for data updates, validation, and troubleshooting.
• Experience using ticketing or IT service management tools.

Responsibilities

• Resolve application support tickets and incidents, including time-sensitive operational issues.
• Maintain system data, configuration, and user access to support accurate daily operations.
• Troubleshoot application and integration issues, coordinating with vendors as needed.
• Fulfill reporting and data requests.
• Test system updates and support system-related projects.
• Train users and maintain system documentation.

Skills

SQL

Relational databases

ERP systems

Application support

System administration

Ticketing/ITSM tools

ServiceNow

Education

Bachelor’s degree in IT/CS/Business

Tools

ServiceNow

Job description

Confidential in Pittsburgh is seeking an IT Systems Analyst to support a core dispatch, routing, and service system. You will resolve user issues, maintain data and configurations, and assist with changes and testing.

Collaborate with business users, IT colleagues, and vendors to troubleshoot integrations, run reports, train users, and document procedures while ensuring system reliability and data integrity.