Senior IT Applications & Product Management Analyst

Hensel Phelps; Greeley (CO); On-site; USD 87,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Job summary

Hensel Phelps is seeking an IT Senior Applications Support Analyst to ensure the stability and efficient operation of in‑house information systems that support core organizational functions. You will maintain, support, and optimize networked software and operating systems while communicating with leadership and stakeholders to maximize IT investments.

The role collaborates with executives to define business requirements, design new applications, and implement training and governance.

Qualifications

• College diploma or university degree in computer science, information systems, and/or 7+ years equivalent work experience.
• In‑depth, hands‑on knowledge of and experience with enterprise and desktop applications, including Microsoft office, CRM systems, HR systems, various financial systems.
• Experience having built/maintained software.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Broad knowledge of programming languages and techniques, including SQL/NoSQL.
• Able to develop and interpret technical documentation for training and end user procedures.
• Knowledge of trends in technology relating to software applications.
• Experience with building and maintaining databases for query and problem tracking.
• Good understanding of the organization’s goals and objectives.
• Security awareness
• Highly self‑motivated and directed
• Ability to absorb new ideas and concepts quickly
• Good analytical and problem‑solving abilities
• Ability to effectively prioritize and execute tasks in a high‑pressure environment
• Ability to conduct research into software development and delivery concepts, as well as technical application issues
• Ability to present ideas in business‑friendly and user‑friendly language
• Very strong customer service orientation
• Excellent written, oral, interpersonal, and presentational skills
• Experience working in a team‑oriented, collaborative environment.

Responsibilities

• Define and communicate enterprise product management strategy, standards, governance, and operating models aligned to organizational goals.
• Own portfolio roadmaps, intake, prioritization, and investment frameworks, balancing business needs, capacity, and strategic value.
• Partner with executive leadership to set up product management roles, decision rights and governance structures across the organization.
• Turn strategic objectives into product initiatives, requirements and measurable outcomes with business, technical and operational teams.
• Drive communication and accountability across executives, business stakeholders, vendors and technical teams.
• Lead change management, training and mentoring so product managers, business analysts and stakeholders adopt product management practices.
• Set KPIs, maturity and value‑realization metrics. Analyze portfolio performance, feedback and industry trends, and report portfolio health, roadmap progress and maturity to senior leadership.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and identify and resolve business systems issues
• Ensure compatibility and interoperability of in‑house computing systems
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Design and deploy new applications and enhancements to existing applications, software, and operating systems
• Perform cost‑benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Provide support for the testing of new and existing software applications under development or consideration for purchase
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
• Coordinate and perform in‑depth tests, including end‑user reviews, for modified and new systems
• Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Identify and learn appropriate software applications used and supported by the organization
• Coordinate with department heads to assess departmental application training needs and objectives
• Participate in the design, development, and delivery of software applications training programs and individual classes
• Apply diagnostic utilities to aid in troubleshooting

Skills

Product management

Stakeholder communication

Analytical thinking

Problem solving

SQL/NoSQL

Education

College diploma or university degree in computer science or information systems

Tools

Microsoft Office

CRM systems

HR systems

Financial systems

Job description

Hensel Phelps is seeking an IT Senior Applications Support Analyst to ensure the stability and efficient operation of in‑house information systems that support core organizational functions. You will maintain, support, and optimize networked software and operating systems while communicating with leadership and stakeholders to maximize IT investments.

The role collaborates with executives to define business requirements, design new applications, and implement training and governance.