IT Systems Administrator — Windows, 365 & Store Tech

Wasson Enterprise; Wasilla (AK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Colonial Life Elective Benefits

401(k)

Paid time off

Holiday Pay

Job summary

Three Bears Alaska is seeking an IT Systems Administrator to manage and support our servers, Microsoft 365 environment, backups, and Windows workstations. This hands-on role combines systems administration with hardware troubleshooting and direct support for store and main office staff.

The position reports to the IT Director in a collaborative, fast-changing environment where curiosity and practical problem-solving are valued. Occasional travel to stores and after-hours support are included.

Qualifications

• High school diploma or GED required.
• Approximately two years of relevant IT experience supporting business systems, users, or infrastructure; equivalent education, training, and demonstrated technical proficiency may be considered.
• Working knowledge of Windows operating systems and common business applications; ability to install, configure, troubleshoot, and support systems and user devices.
• Working knowledge of user account and access administration, server or cloud administration, backups and recovery, and fundamental information security practices.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, connectivity troubleshooting, and common network equipment.
• Ability to diagnose technical problems systematically, document work, prioritize incidents, communicate with technical and nontechnical users, and safeguard confidential information.
• Valid driver’s license when driving a company vehicle or driving is required to perform assigned work.

Responsibilities

• Administer and maintain company servers, operating systems, virtual environments, and business applications; monitor availability, performance, and system logs and resolve or expedite issues that affect operations.
• Administer Microsoft 365, email, directory services, and other assigned Windows and business applications, including account provisioning, access changes, permissions, and deactivation under approved procedures.
• Monitor backups and scheduled jobs, investigate failures, perform or coordinate restoration, and test recovery procedures to support the availability and integrity of company data.
• Apply approved security controls, system updates, endpoint protection, and access standards; protect privileged credentials, identify potential vulnerabilities, and promptly report suspected security incidents.
• Receive, prioritize, document, and resolve trouble tickets involving systems, applications, workstations, connectivity, and peripherals; communicate status and practical solutions to users.
• Analyze system and user needs, investigate recurring failures, and recommend or implement improvements within delegated authority; test and document configuration changes and elevate significant risks, policy changes, purchases, and major projects to the IT Director.
• Maintain accurate system configurations, access records, software licenses, asset information, support documentation, and resolution records in accordance with company procedures.
• Receive, prioritize, document, and resolve trouble tickets involving systems, applications, workstations, connectivity, and peripherals; collaborate with the IT team and communicate status and solutions to store and office employees.
• Assist with workstation setup, hardware diagnostics, equipment replacement, printers, store point-of-sale equipment, telephony, and other technology as business needs require.
• Travel occasionally to company stores to install, troubleshoot, or support systems and equipment.
• Respond to service interruptions after business hours and on weekends, as required.
• Honesty, trustworthiness, and discretion when handling company information and access to systems.
• Technical curiosity and enthusiasm for learning new systems and solving a wide range of problems.
• A flexible, practical approach to changing priorities and business needs.
• A team-oriented attitude and willingness to share information, discuss ideas, and help coworkers.
• A willingness to support technology beyond traditional systems administration responsibilities, including retail point-of-sale systems and equipment.
• Perform other related duties as assigned.

Skills

Systems troubleshooting

Documentation

Adaptability

Security best practices

Customer support

Education

Associate or Bachelor’s degree in IT

Industry certifications

Tools

Microsoft 365

Windows Server

Active Directory

PowerShell

Job description

Three Bears Alaska is seeking an IT Systems Administrator to manage and support our servers, Microsoft 365 environment, backups, and Windows workstations. This hands-on role combines systems administration with hardware troubleshooting and direct support for store and main office staff.

The position reports to the IT Director in a collaborative, fast-changing environment where curiosity and practical problem-solving are valued. Occasional travel to stores and after-hours support are included.