IT Systems Administrator I (Onsite - Dallas)

Intelligent Technical Solutions; Dallas (TX); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif.

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions seeks a System Administrator to provide on‑site and remote IT support, ensuring high client service standards. You’ll tackle OS, printer, Office, and line‑of‑business app issues, with a focus on SAP/QuickBooks ecosystems and virtualization environments.

The role requires 3+ years in IT support, server experience, and familiarity with M365/Azure, networks, and security. A strong customer service mindset and problem‑solving skills are essential for rotating

Qualifications

• Three+ years IT support experience.
• Experience troubleshooting Windows and Mac OS.
• Server 2016–2025 experience.
• VMware and Hyper-V virtualization experience.
• Experience with M365 and Azure.
• Basic knowledge of firewalls, switches, and network architecture.
• Proficient with MS Office, Adobe, Active Directory, and backup software.
• Experience with MSPs is desirable.
• Server certifications preferred.

Responsibilities

• Triage and resolve workstation OS issues onsite or remotely.
• Resolve printer and standard business app issues.
• Handle line-of-business apps (SAGE ERP, QuickBooks) with vendor help as needed.
• Address server issues and basic networking tasks.
• Escalate to technicians as needed and participate in on-call rotation.

Skills

3+ years IT support

Windows troubleshooting

Mac OS troubleshooting

MS Office

Adobe

Active Directory

Endpoint cybersecurity

Mobile devices

Business applications

MSP experience

Education

Server Certifications

Tools

VMware

Hyper-V

M365

Azure

Firewalls

Switches

Network architecture

SAGE ERP

QuickBooks

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.
• Participate in an on-call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on‑site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First‑touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $27.17/hour up to $32.76/hour and vary by experience and location.

Benefits

• Medical Insurance Plan.
• Dental & Vision.
• Life Insurance.
• Disability Coverage.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Retirement Plan.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.
• Supplemental Life Insurance (Employee-paid).
• Supplemental Health Plans (Employee-paid).