IT Systems Administrator I — End-User Support & Onboarding

Safran Defense & Space, Inc.; Bedford (NH); On-site; USD 120,000 - 180,000; Full time

Job summary

Safran Defense & Space, Inc. in the United States is seeking a Director of Programs who will lead complex development programs within the Optronics business unit.

You will partner with engineering, product and customer teams to capture, plan, and execute programs through all stages of development and transition. The role emphasizes mentorship, supervisory responsibility, and cross-functional collaboration with SAFRAN Group partners, customers, and industry players to deliver execution excellence

Qualifications

• Bachelor’s degree or higher in Computer Science, Information Systems, or related field.
• Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)
• Up to 2 years of experience as a Help Desk Technician or Systems Network Administrator with hands-on experience supporting end-users.
• Prior experience with server, desktop, and printer hardware.
• Proficiency in MS O365
• Help Desk management ticketing systems
• Solid verbal and written communication skills
• Demonstrated ability to work in a team environment
• Excellent customer service skills
• This position may have requirements for occasional after-hours and weekend support
• Must be a U.S. Citizen or hold U.S. Protected Individual status.

Responsibilities

• Serve as the primary provider of Tier 1 technical support for end users in a Windows 11 and Microsoft 365 environment.
• Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, account access, printers, mobile devices, and business applications.
• Deliver exceptional customer service while maintaining regular communication and follow-up with users throughout the support process.
• Perform employee onboarding and offboarding activities, including laptop deployment, mobile device setup, account provisioning, desk setup, and badge coordination.
• Create, maintain, and support user accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and other business systems.
• Configure, deploy, image, and maintain desktop and laptop computers using established standards and procedures.
• Diagnose and resolve workstation, printer, peripheral, and application-related issues both remotely and in person.
• Escalate complex technical issues to senior IT staff while maintaining ownership and communication with the end user.
• Maintain accurate ticket documentation, knowledge base articles, and support procedures.
• Support conference room technology, audio/visual systems, and collaboration tools.
• Assist with IT projects, technology rollouts, and process improvement initiatives as assigned.
• Manage IT inventory and asset tracking to ensure accurate records and equipment availability.
• Support basic network connectivity troubleshooting, including wireless access, printers, switches, and remote-access issues.
• Adhere to ITIL-based incident, request, and change management processes.

Skills

MS O365 proficiency

Ticketing systems

Customer service

Team collaboration

Communication skills

U.S. citizenship required

Education

Bachelor’s degree or higher in CS/IS or related field

Tools

Active Directory

Microsoft Entra ID

Job description

Safran Defense & Space, Inc. in the United States is seeking a Director of Programs who will lead complex development programs within the Optronics business unit.

You will partner with engineering, product and customer teams to capture, plan, and execute programs through all stages of development and transition. The role emphasizes mentorship, supervisory responsibility, and cross-functional collaboration with SAFRAN Group partners, customers, and industry players to deliver execution excellence