IT Systems Administrator – Help Desk Operations & Networking

Connecticut Orthopaedic Specialists Pc; Hamden (CT); On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) contributions

Life insurance

Paid time off

EAP

Free Parking

Job summary

Connecticut Orthopaedics is seeking a full-time IT Systems Administrator to join the IT team in Hamden, CT. The role blends hands-on end-user support with automation and security in a large private practice environment.

You will maintain Windows domain infrastructure, support networking at the access layer, and develop scripts to automate tasks while ensuring timely resolution of tickets for 500–1,000+ users.

Qualifications

• 3+ years in systems administration or senior help desk.
• Windows Server, Active Directory, and Group Policy knowledge.
• Scripting ability in PowerShell or other tools.
• Experience with managed switches (VLANs, trunking) and wireless AP deployment/troubleshooting.
• Microsoft 365 administration.
• Strong troubleshooting and customer service orientation.
• Ability to document processes clearly and train junior staff.

Responsibilities

• Help Desk Administration & Support across a 500–1,000+ user environment.
• Manage ticketing queues, SLAs, and escalation paths; identify recurring issues and drive root‑cause fixes.
• Administer and support end‑user computing tools including Active Directory, Group Policy, Microsoft 365, and NinjaOne RMM.
• Support and troubleshoot desktop and remote workstation fleet (Windows and iGel).
• Document SOPs and knowledge base articles for common issues.
• Write and maintain NinjaOne RMM and PowerShell scripts to automate tasks.
• Develop scripts and scheduled tasks for security hardening initiatives.
• Build diagnostic and monitoring scripts to proactively identify issues.

Skills

Windows Server

Active Directory

Group Policy

PowerShell

Troubleshooting

Customer Service

Documentation

Tools

NinjaOne

SentinelOne

ThreatLocker

Omnissa Horizon

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Systems Administrator – Help Desk Operations & Networking

Full Time Professional Hamden, CT, US

Connecticut Orthopaedics has been named the

#1 Physician Practice in Orthopaedics in Connecticut for two consecutive years.

Connecticut Orthopaedics is looking for a full-time Systems Administrator to join our exceptional IT team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities!

Job Summary:

The Systems Administrator role blends hands‑on end‑user support leadership with the technical depth to automate repetitive tasks, maintain a secure Windows domain environment, and support switch and wireless infrastructure at the access layer. The Systems Administrator will be responsible for both fielding escalated tickets and looking to improve processes and repetitive tasks with automation.

• Help Desk Administration & Support
• Oversee and participate in Tier 1/2 help desk operations, ensuring timely resolution of end-user issues across a 500–1,000+ user environment
• Manage ticketing queues, SLAs, and escalation paths; identify recurring issues and drive root‑cause fixes
• Administer and support end‑user computing tools including Active Directory, Group Policy, Microsoft 365, and endpoint management platforms (e.g., NinjaOne )
• Support and troubleshoot desktop and remote workstation fleet consisting of Windows and iGel machines
• Document standard operating procedures and knowledge base articles for common issues
• Scripting & Automation
• Write and maintain NinjaOne RMM and PowerShell scripts to automate account provisioning/deprovisioning, reporting, and routine maintenance tasks
• Develop scripts and scheduled tasks to support security hardening initiatives (e.g., AD attribute remediation, GPO enforcement, audit reporting)
• Build diagnostic and monitoring scripts to proactively identify issues before they become tickets
• Automate software deployment and patching workflows via RMM tooling
• Networking (Layer 2 & Wireless)
• Configure, maintain, and troubleshoot managed switches, including VLANs, trunking , port security, and STP fundamentals
• Support wireless network deployments including access point provisioning, SSID/VLAN mapping, and basic RF troubleshooting
• Assist with structured cabling, patch panel management, and network closet organization
• Troubleshoot Layer 2 connectivity issues impacting end‑user devices, VDI sessions, and printers
• Collaborate with senior network/security staff on firewall rules, DNS, and DHCP as they relate to end‑user connectivity
• Security & Systems Administration
• Support endpoint security tooling (e.g., SentinelOne , application control/allowlisting solutions) from an operational standpoint, including reviewing and triaging alerts relevant to help desk activity
• Assist with Active Directory hygiene and security best practices under guidance of senior admins
• Participate in patch management and vulnerability remediation efforts

Experience/Educational requirements:

Required Qualifications

• 3+ years of experience in a systems administration or senior help desk role
• Solid working knowledge of Windows Server, Active Directory, and Group Policy
• Demonstrated scripting ability in PowerShell or other tools
• Practical experience with managed switches (VLANs, trunking ) and wireless AP deployment/troubleshooting
• Experience with Microsoft 365 administration
• Strong troubleshooting methodology and customer service orientation
• Ability to document processes clearly and train junior staff

Preferred Qualifications

• Experience with RMM platforms (e.g., NinjaOne ) and endpoint security/allowlisting tools (e.g., SentinelOne , ThreatLocker )
• Experience supporting VDI environments ( Omnissa Horizon, Citrix, or similar)
• Familiarity with network security concepts (802.1X, port security, basic firewall rules)
• Exposure to healthcare or other compliance-driven IT environments
• Relevant certifications: CompTIA Network+/Security+, Microsoft Certified: Windows Server Hybrid Administrator, or equivalent

Tools & Technologies

Active Directory, Group Policy, Microsoft 365, PowerShell, NinjaOne (or similar RMM), SentinelOne (or similar EDR), Arctic Wolf (or similar MDR), ThreatLocker (or similar application control), Omnissa Horizon VDI (or similar), managed switches (Aruba), enterprise Wi‑Fi platforms (Aruba)

Location & Schedule

• Monday- Friday vary 8:30am-5:00pm
• Starting yearly rate range: $75,000-$82,000, based on experience

What we offer:

• Medical, dental, and vision insurance
• Competitive compensation package, 401(k) contributions, and company‑paid life insurance.
• Generous paid time off and paid holidays to support a healthy work‑life balance.
• Access to training and development opportunities and Employee Assistance Program (EAP)
• Free Parking

Connecticut Orthopaedics (CO) has been serving patients in the greater New Haven area for over 60 years. Our practice has merged with several surrounding orthopaedic groups over the past several years and has become the largest privately‑owned orthopaedic practice in New England. Due to our quality of care and attentiveness to our patients, we are proudly the team of orthopaedic physicians for multiple colleges and high schools as well as have our own physical therapy centers. In addition to our orthopaedic service line, we have three MRI suites, (5) acute care orthopaedic walk‑in centers and a surgery center in Branford.

The posted pay range and actual compensation offered are based on a variety of factors, including experience, education, certifications, skills, geographic location, market data, internal equity, and organizational needs. The posted range does not reflect the full value of CT Orthopaedics total rewards package, which may include Health & Wellness benefits, 401k contribution including profit‑sharing regardless of employee’s contribution, and other available compensation for eligible employees.