IT Systems Administrator

FREEDOM SOLUTIONS GR; Raleigh (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Litera in Raleigh, NC is seeking an IT Systems Administrator for a hybrid role requiring in-office presence at least 3 days a week. You will be the frontline for global IT support, ensuring minimal downtime and fast resolution to SLA-driven requests across our workforce.

The role delivers end-user support for Windows, macOS, O365, Intune and virtualization tools, with opportunities to grow, collaborate with teams worldwide, and contribute to AI-driven innovation in legal technology.

Qualifications

• 3+ years’ experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
• Strong customer service and remote support skills.
• Ability to calmly and rationally assess competing priorities while under pressure from end-users.
• Experience with Windows 10, Mac OS, Windows VMs, Azure and VMware.
• Bachelor's Degree with Computer Science or related field.

Responsibilities

• Provide end-user support for services and tools in daily work.
• Tier 1 and Tier 2 service-related responsibilities
• Monitor and manage the ticketing system for the global teams
• New user setup of hardware, software, operating systems, account management and setting up corporate environments
• Support of Microsoft 365 multi-tenant environment
• Provide remote support to users (globally, remote users and offices)
• Asset management of inventory and all IT related equipment
• Assist with the rollout of new IT solutions

Skills

Windows & macOS

Active Directory

Office 365

Intune

Teams

Customer service

Problem solving

Prioritization

VMware

Azure

Education

Bachelor's Degree in Computer Science or related field

Tools

Azure

VMware

Microsoft 365

Job description

Where You’ll Work

This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.

Why This Role Matters

The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera’s workforce, directly supporting the SLA-driven helpdesk. It aligns with the employees journey, from the onboarding experience through to fully-productive skillset for all employees. The role will be the front line for all global IT Support and will be the key enabler of consistent service across all regions and therefore is a key part of the IT team.

What You’ll Deliver

• Provide support to end users on various services and tools as they relate to their day-to-day work.
• Tier 1 and Tier 2 service-related responsibilities
• Monitor and manage the ticketing system for the global teams
• New user setup of hardware, software, operating systems, account management and setting up corporate environments
• Support of Microsoft 0365 multi-tenant environment
• Provide remote support to users (globally, remote users and offices)
• Asset management of inventory and all IT related equipment
• Assist with the rollout of new IT solutions

What You’ll Bring

• 3+ years’ experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
• Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users
• Ability to calmly and rationally assess competing priorities while under pressure from end-users
• Ability to quickly acquire an understanding of a technical issue and identify practical resolution options, weighing each option’s upsides and downsides
• Previous experience with problem solving in a troubleshooting environment
• Understanding of Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware.
• Bachelor's Degree with Computer Science or related fields

What You’ll Experience

• A team that shows up.
• Work alongside people who collaborate, support one another, and lead with integrity.
• Global Reach. Partner with teams around the world to solve complex challenges that matter.
• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Litera is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.