IT Systems Administrator

litera; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Litera, a leader in legal tech, is hiring an IT Systems Administrator in Raleigh, NC. This hybrid role requires in-office presence at least 3 days per week to support collaboration and cross-team work.

You will be the frontline for global IT support, ensuring minimal downtime and fast SLA-driven resolution. Responsibilities include end-user support, account and device provisioning, and rollout of new IT solutions.

Qualifications

• 3+ years' experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
• Excellent customer service and remote support skills for global users.
• Ability to prioritize under pressure and balance multiple end-user requests.
• Experience with Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware.
• Bachelor's Degree with Computer Science or related field.

Responsibilities

• Provide support to end users on various IT services and tools as they relate to daily work.
• Tier 1 and Tier 2 service-related responsibilities.
• Monitor and manage the ticketing system for global teams.
• New user setup of hardware, software, OS, account mgmt and corporate environments.
• Support of Microsoft 365 multi-tenant environment.
• Provide remote support to users globally and in offices.
• Asset management of IT inventory and equipment.
• Assist with rollout of new IT solutions.

Skills

Windows operating system

MAC OS

Active Directory

Microsoft 365

Intune

Microsoft Teams

Customer service

Technical support

Problem solving

Troubleshooting

Windows VMs

Azure

VMware

Education

Bachelor's Degree in Computer Science or related field

Tools

VMware

Azure

Intune

Job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera , we don't just build software, we transform how the world's top law firms operate. Every day, we Raise The Bar for what's possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you're energized by scale, real impact, and meaningful challenges, you'll feel right at home here.

Where You'll Work

This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.

Why This Role Matters:

The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera's workforce, directly supporting the SLA-driven helpdesk. It aligns with the employees journey, from the onboarding experience through to fully-productive skillset for all employees. The role will be the front line for all global IT Support and will be the key enabler of consistent service across all regions and therefore is a key part of the IT team.

What You'll Deliver

Provide support to end users on various services and tools as they relate to their day-to-day work.

Tier 1 and Tier 2 service-related responsibilities

• Monitor and manage the ticketing system for the global teams
• New user setup of hardware, software, operating systems, account management and setting up corporate environments
• Support of Microsoft 0365 multi-tenant environment
• Provide remote support to users (globally, remote users and offices)
• Asset management of inventory and all IT related equipment
• Assist with the rollout of new IT solutions

What You'll Bring

• 3+ years' experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
• Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users
• Ability to calmly and rationally assess competing priorities while under pressure from end-users
• Ability to quickly acquire an understanding of a technical issue and identify practical resolution options, weighing each option's upsides and downsides
• Previous experience with problem solving in a troubleshooting environment
• Understanding of Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware.
• Bachelor's Degree with Computer Science or related fields

We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.

What You'll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.

Global Reach. Partner with teams around the world to solve complex challenges that matter.

Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.

AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.