IT Systems Administrator

Litera; Raleigh (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Growth opportunities

Job summary

Litera is seeking an IT Systems Administrator in Raleigh, NC with a hybrid schedule (in-office at least 3 days a week) to support a global workforce. The role focuses on minimizing downtime, fast issue resolution, and delivering consistent IT services across regions.

You will manage user onboarding, ticket queues, and rollout of new IT solutions while collaborating with global teams and ensuring high service levels. A Bachelor's degree in Computer Science or related field is required.

Qualifications

• 3+ years experience supporting Windows and Mac OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
• Strong customer service and support skills for local and remote users.
• Ability to calmly and rationally assess competing priorities under pressure from end-users.
• Ability to quickly acquire understanding of a technical issue and identify practical resolution options.
• Previous experience with problem solving in a troubleshooting environment.
• Understanding of Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware.

Responsibilities

• Provide end-user support on services and tools related to day-to-day work.
• Tier 1 and Tier 2 service-related responsibilities.
• Monitor and manage the ticketing system for global teams.
• New user setup of hardware, software, OS, accounts and corporate environments.
• Support of Microsoft 365 multi-tenant environment.
• Provide remote support to global users and offices.
• Asset management of IT inventory and equipment.
• Assist with rollout of new IT solutions.

Skills

3+ years experience

Customer service

Prioritization under pressure

Technical troubleshooting

Windows

Mac OS

AD

O365

Intune

Teams

Education

Bachelor's Degree in Computer Science or related field

Job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we dont just build software, we transform how the worlds top law firms operate. Every day, we RaiseTheBar for whats possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If youre energized by scale, real impact, and meaningful challenges, youll feel right at home here.

Where Youll Work

This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.

Why This Role Matters

The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera's workforce, directly supporting the SLA-driven helpdesk. It aligns with the employees journey, from the onboarding experience through to fully-productive skillset for all employees. The role will be the front line for all global IT Support and will be the key enabler of consistent service across all regions and therefore is a key part of the IT team.

What Youll Deliver

• Provide support to end users on various services and tools as they relate to their day-to-day work.
• Tier 1 and Tier 2 service-related responsibilities
• Monitor and manage the ticketing system for the global teams
• New user setup of hardware, software, operating systems, account management and setting up corporate environments
• Support of Microsoft 0365 multi-tenant environment
• Provide remote support to users (globally, remote users and offices)
• Asset management of inventory and all IT related equipment
• Assist with the rollout of new IT solutions

What Youll Bring

• 3+ years experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
• Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users
• Ability to calmly and rationally assess competing priorities while under pressure from end-users
• Ability to quickly acquire an understanding of a technical issue and identify practical resolution options, weighing each option’s upsides and downsides
• Previous experience with problem solving in a troubleshooting environment
• Understanding of Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware.
• Bachelors Degree with Computer Science or related fields

What Youll Experience

• A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
• Global Reach. Partner with teams around the world to solve complex challenges that matter.
• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.