Manager, Site Reliability Engineering

FREEDOM SOLUTIONS GR; Denver (CO); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) contribution

Incentive programs

Job summary

Litera is seeking a Senior Site Reliability Engineering leader in a hybrid Denver-based role. You will guide a team to ensure reliability, scalability, and security of SaaS and on‑prem platforms, partnering across Engineering, Product, Security, and IT.

You will drive major incident leadership, post‑incident improvements, and establish SLOs/SLIs with dashboards to inform decisions. A bachelor’s degree or equivalent and cloud experience (Azure/AWS) are preferred.

Qualifications

• 6+ years of experience operating and troubleshooting distributed SaaS applications across hybrid environments, including on‑prem and Azure or AWS cloud platforms.
• 2+ years of SRE management experience leading teams that support multi‑product platforms.

Responsibilities

• Lead and develop a high-performing SRE team, creating a culture of ownership, collaboration, accountability, and continuous improvement.
• Improve reliability, availability, and performance of cloud and on‑prem platforms through strong leadership and technical oversight.
• Drive incident response practices, including major incident leadership, RCA, and post‑incident improvements.
• Establish reliability metrics (SLOs/SLIs) and dashboards to improve visibility and decision‑making.
• Reduce operational toil by implementing automation across runbooks, monitoring, and infrastructure.
• Collaborate with Engineering to enhance observability, scalability, and operational readiness across customer‑facing systems.
• Support platform growth through capacity planning and cloud/infrastructure cost optimization.
• Partner with Product, Engineering, Security, and IT to align reliability initiatives with business priorities.

Skills

SRE management

incident management

observability

CI/CD

infrastructure automation

Terraform

Ansible

leadership

communication

Education

Bachelor’s degree or equivalent

Tools

Azure

AWS

Job description

Job Description Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

This is a hybrid role based in Denver, CO with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

The Manager, Site Reliability Engineering plays a critical role in ensuring Litera’s platforms remain reliable, scalable, secure, and high performing for our customers. This role helps reduce operational risk, improve service availability, and strengthen the systems that support Litera’s continued growth. By leading a team of SREs and partnering closely across Engineering, Product, Security, and IT, this leader will drive meaningful improvements in platform resilience, incident response, automation, and operational excellence. The impact of this role is directly tied to customer trust, system stability, and Litera’s ability to deliver dependable SaaS solutions at scale.

What You’ll Deliver

Lead and develop a high-performing SRE team, creating a culture of ownership, collaboration, accountability, and continuous improvement.

• Improve the reliability, availability, and performance of Litera’s cloud and on‑premises platforms through strong operational leadership and technical oversight.


• Drive effective incident response practices, including major incident leadership, escalation management, root cause analysis, and post‑incident improvement.


• Establish and advance reliability metrics, including SLOs, SLIs, platform health indicators, dashboards, and reporting that improve visibility and decision‑making.


• Reduce operational toil by identifying and implementing automation opportunities across runbooks, monitoring, diagnostics, infrastructure, and support processes.


• Partner with Engineering teams to improve application reliability, observability, scalability, and operational readiness across customer‑facing systems.


• Support platform growth through capacity planning, performance optimization, disaster recovery readiness, and cloud/infrastructure cost optimization.


• Collaborate cross‑functionally with Product, Engineering, Security, and IT to address operational risks, strengthen service delivery, and align reliability initiatives to business priorities.

What You’ll Bring

Must‑Haves

• 6+ years of experience operating and troubleshooting distributed SaaS applications across hybrid environments, including on‑premises infrastructure and Azure (preferred) or AWS cloud platforms.


• 2+ years of SRE management experience leading teams that support multi‑product platforms, including experience with resource planning, workload prioritization, team development, and scaling teams.


• Strong leadership experience managing major incidents, serving as an escalation point, leading blameless RCAs, and driving continuous post‑incident improvements.


• Deep experience with observability, monitoring, alerting, APM tools, and reliability metrics, including SLOs, SLIs, and platform health reporting.


• Strong technical background in infrastructure automation, configuration management, CI/CD practices, and tools such as Terraform, Ansible, or similar technologies.


• Excellent communication, prioritization, and cross‑functional collaboration skills, with the ability to align stakeholders and guide teams through complex operational challenges.

Nice to Haves

• Previous experience in a Site Reliability Engineering function within a SaaS organization.


• Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern platform engineering practices.


• Experience supporting highly available customer‑facing platforms in a regulated, security‑focused, or compliance‑driven environment.


• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; equivalent practical experience; or AWS/Azure professional‑level cloud certifications.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity. Global Reach. Partner with teams around the world to solve complex challenges that matter. Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility, and career development. AI‑driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting‑edge AI.

Pay Transparency for Colorado Applicants

The annual salary range for this position is $120,000 to $160,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements). This role is eligible for company bonus.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Litera is a fast‑growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.