IT Support Coordinator

City of Victoria; Victoria (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

City of Victoria is seeking an Administrative IT Support professional to assist the Information Technology Department with technology purchasing, asset management, help desk coordination, budget tracking, and compliance documentation. The role supports City departments to ensure efficient technology operations and service delivery.

Typical duties include coordinating purchases, maintaining inventories, and providing basic mobile device setup and troubleshooting.

Qualifications

• High school diploma or GED required with 1–3 years in admin, purchasing, inventory, or IT support.
• Strong knowledge of purchasing, budget tracking, inventory control, and records management.
• Proficiency in Microsoft Office and enterprise information systems; able to use help desk applications.
• Excellent communication and customer service skills; ability to maintain confidentiality.

Responsibilities

• Coordinate technology purchases with vendor quotes, requisitions, POs, and invoicing.
• Assist with departmental budgets, expenditures, encumbrances, and monthly reconciliations.
• Maintain technology asset inventories and coordinate asset transfers with Finance.
• Provide help desk support including ticket routing and status updates.
• Maintain HIPAA/PCI DSS/JIS compliance documentation and policy updates.

Skills

Purchasing

Inventory management

IT support

Help desk

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Help desk software

Enterprise information systems

Job description

Provides administrative and technical support to the Information Technology Department, including technology purchasing, asset management, mobile device support, help desk coordination, budget tracking, and compliance documentation. Works with City departments to support efficient technology operations and service delivery.

Essential functions, as defined under the Americans with Disabilities Act, may include the following representative duties. This list is illustrative and is not intended to include all duties performed by employees in this classification.

• Coordinates City-wide technology purchases, including vendor quotes, requisitions, purchase orders, equipment receiving, and invoice processing.
• Assists with departmental budget preparation, expenditure tracking, encumbrances, and monthly financial reconciliation.
• Maintains technology asset inventories and coordinates equipment assignments, transfers, and retirements with Finance.
• Maintains printer, copier, and cellular device records and prepares monthly billing and inventory reports.
• Compiles telecommunications usage records to support billing and financial reporting.
• Performs basic setup, configuration, troubleshooting, and decommissioning of mobile devices using approved management systems.
• Provides basic technical assistance, creates and routes help desk tickets, monitors outstanding requests, and communicates status updates.
• Responds to routine inquiries regarding technology purchases, equipment, and established IT procedures.
• Assists with compliance documentation, records retention, and internal audits related to HIPAA, PCI DSS, and FBI CJIS requirements.
• Assists with developing and updating departmental policies, procedures, and operational documentation.
• Maintains departmental metrics, prepares reports, and coordinates routine administrative activities.
• Maintains confidentiality of sensitive City, technology, and security information.
• Establishes effective working relationships with City employees, vendors, and outside agencies.
• Complies with City safety requirements, maintains regular attendance, and reports to work during emergencies as directed.
• Performs other related duties as assigned.

Work is primarily performed in an office environment and involves prolonged computer use, sitting, standing, walking, and occasional lifting or moving of technology equipment. Travel between City facilities may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Education, Training, and Experience Guidelines

High school diploma or GED; AND one to three (1–3) years of administrative, purchasing, inventory management, or information technology support experience; OR an equivalent combination of education, training, and experience.

KNOWLEDGE OF:

• Basic computer systems, mobile devices, peripherals, and operating systems.
• Purchasing, budget tracking, inventory control, and records management procedures.
• Microsoft Office applications and enterprise information systems.
• General office practices, customer service, and information security principles.

SKILL IN:

• Coordinating purchases, maintaining inventories, and preparing financial and operational reports.
• Performing basic mobile device setup and troubleshooting.
• Using office software, business systems, and help desk applications.
• Organizing assignments, prioritizing work, and meeting deadlines.
• Communicating effectively and providing professional customer service.
• Maintaining accurate records, confidentiality, and effective working relationships.

LICENSE AND CERTIFICATION REQUIREMENTS

A valid driver's license may be required depending on assigned duties.