IT Support Coordinator

City of Victoria, TX; Victoria (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

City of Victoria, TX is seeking an IT Administrative Support role to provide administrative and technical support to the Information Technology Department. Responsibilities include technology purchasing, asset management, help desk coordination, budget tracking, and compliance documentation.

The position requires 1–3 years of admin/IT support experience and a high school diploma or GED. Familiarity with Microsoft Office and IT systems is expected, with attention to confidentiality.

Qualifications

• High school diploma or GED + 1–3 years of administrative, purchasing, inventory management, or information technology support experience.
• Equivalent combination of education, training, and experience accepted.
• Knowledge of Microsoft Office applications and enterprise information systems.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Coordinates City-wide technology purchases including vendor quotes, requisitions, PO processing.
• Assists with departmental budget preparation, expenditure tracking, and monthly financial reconciliation.
• Maintains technology asset inventories and coordinates equipment assignments and retirements.
• Maintains printer, copier, and cellular device records and prepares monthly billing reports.
• Provides basic technical assistance, creates and routes help desk tickets, and communicates status updates.
• Responds to routine inquiries regarding technology purchases, equipment, and IT procedures.
• Assists with compliance documentation, records retention, and audits related to HIPAA, PCI DSS, FBI CJIS.

Skills

Coordinating purchases

Mobile device setup

Task organization

Customer service

Record keeping

Education

High school diploma or GED

Tools

Microsoft Office

Enterprise information systems

Help desk software

Job description

Provides administrative and technical support to the Information Technology Department, including technology purchasing, asset management, mobile device support, help desk coordination, budget tracking, and compliance documentation. Works with City departments to support efficient technology operations and service delivery.

Essential functions, as defined under the Americans with Disabilities Act, may include the following representative duties. This list is illustrative and is not intended to include all duties performed by employees in this classification.

• Coordinates City-wide technology purchases, including vendor quotes, requisitions, purchase orders, equipment receiving, and invoice processing.
• Assists with departmental budget preparation, expenditure tracking, encumbrances, and monthly financial reconciliation.
• Maintains technology asset inventories and coordinates equipment assignments, transfers, and retirements with Finance.
• Maintains printer, copier, and cellular device records and prepares monthly billing and inventory reports.
• Compiles telecommunications usage records to support billing and financial reporting.
• Performs basic setup, configuration, troubleshooting, and decommissioning of mobile devices using approved management systems.
• Provides basic technical assistance, creates and routes help desk tickets, monitors outstanding requests, and communicates status updates.
• Responds to routine inquiries regarding technology purchases, equipment, and established IT procedures.
• Assists with compliance documentation, records retention, and internal audits related to HIPAA, PCI DSS, and FBI CJIS requirements.
• Assists with developing and updating departmental policies, procedures, and operational documentation.
• Maintains departmental metrics, prepares reports, and coordinates routine administrative activities.
• Maintains confidentiality of sensitive City, technology, and security information.
• Establishes effective working relationships with City employees, vendors, and outside agencies.
• Complies with City safety requirements, maintains regular attendance, and reports to work during emergencies as directed.
• Performs other related duties as assigned.

Work is primarily performed in an office environment and involves prolonged computer use, sitting, standing, walking, and occasional lifting or moving of technology equipment. Travel between City facilities may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Education, Training, and Experience Guidelines

High school diploma or GED; AND one to three (1-3) years of administrative, purchasing, inventory management, or information technology support experience; OR an equivalent combination of education, training, and experience.

KNOWLEDGE OF:

• Basic computer systems, mobile devices, peripherals, and operating systems.
• Purchasing, budget tracking, inventory control, and records management procedures.
• Microsoft Office applications and enterprise information systems.
• General office practices, customer service, and information security principles.

SKILL IN:

• Coordinating purchases, maintaining inventories, and preparing financial and operational reports.
• Performing basic mobile device setup and troubleshooting.
• Using office software, business systems, and help desk applications.
• Organizing assignments, prioritizing work, and meeting deadlines.
• Communicating effectively and providing professional customer service.
• Maintaining accurate records, confidentiality, and effective working relationships.

LICENSE AND CERTIFICATION REQUIREMENTS

A valid driver's license may be required depending on assigned duties.