IT Systems Admin & End-User Support – On-Site & After-Hours

Cwsc; Falls Church (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

Computer World Services in the NCR region is seeking a Tier 2 IT Operations specialist to provide end-user support for DHS environments. You will install, configure, test, troubleshoot, and maintain desktops, laptops, peripherals, and software, and handle incidents via ITSM tools.

Required are 6 years of IT experience, Windows desktop support, ITIL knowledge, and DHS suitability or eligibility for DHS background clearance. On-site support in the NCR and after-hours availability are essential.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 6 years of relevant IT experience.
• Experience supporting Windows desktop/laptop environments.
• Experience with hardware/software installation, configuration, troubleshooting, and maintenance.
• Experience working with an IT Service Management (ITSM) tool and incident/service request management.
• Knowledge of ITIL or comparable IT service management practices.
• Strong customer service and communication skills.
• Ability to provide on-site support within the NCR as required.
• Ability to provide night, weekend, holiday, or after-hours support as needed.
• Candidate must possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance

Responsibilities

• Install, configure, test, troubleshoot, and maintain workstations, laptops, peripherals, and software.
• Respond to and document incidents and service requests through the ITSM tool.
• Perform hardware/software troubleshooting and replacement.
• Provide walk-up and on-site end-user support.
• Provide after-hours, night, and weekend support as required, including during operational or emergent situations.
• Maintain documentation and operational records.
• Support other IT operations activities as assigned.

Skills

IT experience

Windows desktops

Hardware/Software installation

ITSM experience

ITIL knowledge

Customer service

On-site NCR support

After-hours support

DHS clearance eligibility

Education

Bachelor’s degree or equivalent combination of education and experience

Job description

Computer World Services in the NCR region is seeking a Tier 2 IT Operations specialist to provide end-user support for DHS environments. You will install, configure, test, troubleshoot, and maintain desktops, laptops, peripherals, and software, and handle incidents via ITSM tools.

Required are 6 years of IT experience, Windows desktop support, ITIL knowledge, and DHS suitability or eligibility for DHS background clearance. On-site support in the NCR and after-hours availability are essential.