Systems Administrator / IT Support Specialist

Computer World Services; Falls Church (VA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Computer World Services provides Tier 2 IT operations and end-user support for DHS environments. The resource will assist daily operations, troubleshooting, installation, configuration, and maintenance of desktop hardware, software, peripherals, and related IT services.

The role requires a Bachelor’s degree or equivalent, 6+ years IT experience, and strong customer service skills. On-site support within the NCR is required, with after-hours availability as needed.

Qualifications

• Bachelor’s degree or equivalent
• 6+ years of IT experience
• Experience supporting Windows desktop/laptop environments
• Experience with hardware/software installation, configuration, troubleshooting, and maintenance
• Experience with an ITSM tool and incident/service request management
• Knowledge of ITIL or comparable IT service management practices
• Strong customer service and communication skills
• Ability to provide on-site support within the NCR as required
• Ability to provide night, weekend, holiday, or after-hours support as needed

Responsibilities

• Install, configure, test, troubleshoot, and maintain workstations, laptops, peripherals, and software.
• Respond to and document incidents and service requests through the ITSM tool.
• Perform hardware/software troubleshooting and replacement.
• Provide walk-up and on-site end-user support.
• Provide after-hours, night, and weekend support as required.
• Maintain documentation and operational records.
• Support other IT operations activities as assigned.

Skills

Windows environments

ITIL knowledge

ITSM tool experience

Customer service

On-site support

Strong communication

Education

Bachelor’s degree or equivalent

Tools

ITIL certification

ITSM tool

Job description

Provide Tier 2 IT operations and end-user support for DHS environments. The resource will support daily operations, troubleshooting, installation, configuration, and maintenance of desktop hardware, software, peripherals, and related IT services.

Key Tasks & Responsibilities

Key Responsibilities

• Install, configure, test, troubleshoot, and maintain workstations, laptops, peripherals, and software.
• Respond to and document incidents and service requests through the ITSM tool.
• Perform hardware/software troubleshooting and replacement.
• Provide walk-up and on-site end-user support.
• Provide after-hours, night, and weekend support as required, including during operational or emergent situations.
• Maintain documentation and operational records.
• Support other IT operations activities as assigned.

Education & Experience

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 6 years of relevant IT experience.
• Experience supporting Windows desktop/laptop environments.
• Experience with hardware/software installation, configuration, troubleshooting, and maintenance.
• Experience working with an IT Service Management (ITSM) tool and incident/service request management.
• Knowledge of ITIL or comparable IT service management practices.
• Strong customer service and communication skills.
• Ability to provide on-site support within the NCR as required.
• Ability to provide night, weekend, holiday, or after-hours support as needed.

Certifications

• Preferred: ITIL certification and relevant technical certifications.

Security Clearance

• Candidate must possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• None

$75,000 - $85,000 a year

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.

IND1

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [e-mail].