Systems Administrator & IT Support Specialist — On-Call

Computer World Services; Falls Church (VA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Computer World Services provides Tier 2 IT operations and end-user support for DHS environments. The resource will assist daily operations, troubleshooting, installation, configuration, and maintenance of desktop hardware, software, peripherals, and related IT services.

The role requires a Bachelor’s degree or equivalent, 6+ years IT experience, and strong customer service skills. On-site support within the NCR is required, with after-hours availability as needed.

Qualifications

• Bachelor’s degree or equivalent
• 6+ years of IT experience
• Experience supporting Windows desktop/laptop environments
• Experience with hardware/software installation, configuration, troubleshooting, and maintenance
• Experience with an ITSM tool and incident/service request management
• Knowledge of ITIL or comparable IT service management practices
• Strong customer service and communication skills
• Ability to provide on-site support within the NCR as required
• Ability to provide night, weekend, holiday, or after-hours support as needed

Responsibilities

• Install, configure, test, troubleshoot, and maintain workstations, laptops, peripherals, and software.
• Respond to and document incidents and service requests through the ITSM tool.
• Perform hardware/software troubleshooting and replacement.
• Provide walk-up and on-site end-user support.
• Provide after-hours, night, and weekend support as required.
• Maintain documentation and operational records.
• Support other IT operations activities as assigned.

Skills

Windows environments

ITIL knowledge

ITSM tool experience

Customer service

On-site support

Strong communication

Education

Bachelor’s degree or equivalent

Tools

ITIL certification

ITSM tool

Job description

Computer World Services provides Tier 2 IT operations and end-user support for DHS environments. The resource will assist daily operations, troubleshooting, installation, configuration, and maintenance of desktop hardware, software, peripherals, and related IT services.

The role requires a Bachelor’s degree or equivalent, 6+ years IT experience, and strong customer service skills. On-site support within the NCR is required, with after-hours availability as needed.