IT System and Network Administrator

SupportFinity™; Twin Falls (ID); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Health Savings Account (HSA)

Dental

Vision

401(k)

Paid Time Off

Holiday Pay

Job summary

SupportFinity™ is looking for an IT Systems & Network Administrator in Twin Falls, Idaho. This hybrid position involves overseeing the organization's IT infrastructure, including servers, networks, and security systems. Ideal candidates will have at least 3 years of experience in IT administration and possess a strong knowledge of Windows Server and Microsoft 365 services.

Benefits include medical coverage, 401(k), and paid time off, along with a dynamic work culture focused on innovation and growth.

Qualifications

• 3+ years of IT Systems or network administration experience.
• Experience with endpoint management concepts like Intune and compliance.

Responsibilities

• Administer servers and virtual machines, ensuring performance and reliability.
• Monitor network performance and troubleshoot connectivity issues.
• Support user issues with desktops, laptops, and mobile devices.

Skills

Windows Server

Active Directory

Microsoft 365 administration

Networking (TCP/IP, VLANs, VPNs)

Troubleshooting

Education

Associate or bachelor’s degree in IT or Computer Science

Tools

Microsoft Entra ID

Intune

Hyper-V

Job description

Description

BlackEdge Ventures is a locally owned, multi‑industry operating group headquartered in Twin Falls, Idaho. We own and operate a diverse portfolio of companies, ranging from automotive repair and construction to manufacturing. Functioning as the centralized Shared Services Hub for our operating entities, we provide the strategic infrastructure and support that allows our businesses to scale effectively. We pride ourselves on a culture of high agency, practical innovation, and long‑term value creation, building a team of dedicated professionals to support our next phase of aggressive growth.

Location

Twin Falls, ID

Salary Range

$75,000 - $85,000 annually

Job Summary

The IT Systems & Network Administrator is responsible for administering and supporting the organization's IT infrastructure, including servers, networks, cloud systems, security tools, and end‑user technology. This hybrid role blends responsibilities from both system administration and IT operations, providing advanced technical support while ensuring the reliability, security, and performance of critical systems.

Safety

• Follow all company safety policies and procedures, including office safety and emergency preparedness guidelines.
• Maintain a clean, organized, ergonomic workstation to reduce the risk of injury.
• Immediately report unsafe conditions, incidents, or injuries to management or Human Resources.
• Always safeguard confidential financial, employee, and company information.
• Comply with company data security, system access, and document retention policies.
• Conduct all work in an ethical, professional manner consistent with company values and applicable laws and regulations.

Essential Duties and Responsibilities

• Install, configure, and maintain servers and virtual machines (Windows Server / Hyper‑V).
• Administer Microsoft Entra ID, Conditional Access policies, dynamic groups, and associated identity services.
• Perform system backups, recovery, patching, and updates.
• Monitor systems and respond to alerts from RMM and security tooling.
• Manage switches, routers, firewalls, VPNs, wireless networks, and cabling.
• Monitor network performance, bandwidth, and uptime.
• Troubleshoot connectivity issues and maintain network security.
• Assist with network redesign, upgrades, and configuration improvements.
• Provide technical support for user issues.
• Support desktops, laptops, mobile devices, printers, and applications.
• Assist with new device setup, hardware lifecycle management, and configuration.
• Support onboarding/offboarding for accounts, permissions, and system access.
• Administer Microsoft 365, Entra ID, Intune, and Autopilot.
• Manage device compliance policies, configuration profiles, Windows Update rings, and endpoint protection.
• Maintain cloud security groups, licenses, shared resources, and backups.
• Support cloud‑based integrations, storage, and email systems.
• Implement and monitor security policies, endpoint protection, MFA, Conditional Access, and system hardening.
• Conduct periodic access audits and compliance checks.
• Respond to system alerts, logs, and potential security issues.
• Maintain documentation for systems, networks, configurations, and procedures.
• Assist with IT planning, infrastructure improvement projects, and migrations.
• Recommend process improvements and automation.

Qualifications

• Associate or bachelor’s degree in IT, Computer Science, or related field preferred.
• 3+ years of IT Systems or network administration experience.

Technical Skills

• Strong knowledge of Windows Server, Active Directory, and Group Policy.
• Hands‑on experience with Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams).
• Experience with endpoint management concepts (Intune, Autopilot, device compliance, application deployment).
• Experience with networking (TCP/IP, VLANs, VPNs, firewalls, switches).
• Familiarity with virtualization (Hyper‑V).
• Scripting experience (PowerShell, Bash) and comfort working with APIs and automation tooling is a plus.
• Strong troubleshooting and analytical skills.
• Ability to prioritize and manage multiple tasks.
• Excellent communication and customer service skills.
• High level of professionalism, confidentiality, and accountability.

Physical Requirements and Environmental

• Ability to sit for extended periods while working at a computer.
• Ability to lift, stand for extended periods of time.
• Ability to lift up to 40 lbs.
• Ability to bend, kneel, crouch, or reach equipment.
• Ability to climb short ladders or step stools.
• Visual acuity for hardware inspection and reading system data.
• Ability to travel to offsite, local locations.
• Occasional after‑hours or weekend work.
• Office, server room, and occasional remote work.
• May participate in an on‑call rotation.

Benefits

• Medical
• Health Savings Account (HSA)
• Dental
• Vision
• 401(k)
• Paid Time Off
• Holiday Pay

Equal Opportunity Employment

Applicants must be able to pass a pre‑employment drug test, background check, and physical. Higley Group is an Equal Opportunity Employer and provides opportunity to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.