IT System Administrator II

Penn Community Bank; Bristol Township (Bucks County); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Penn Community Bank is seeking a skilled IT professional to serve as Tier IV Support Escalation for critical technical issues. This role includes managing Microsoft 365 environments, troubleshooting server issues, and providing expert guidance to junior staff. The ideal candidate will have extensive experience in system administration and possess strong communication skills.

Candidates should hold a Bachelor's degree or relevant certifications and be prepared to work in a traditional office environment with a hybrid option.

Qualifications

• 8-12 years of progressive experience in system administration and infrastructure engineering.
• Ability to manage complex, high-priority infrastructure projects.

Responsibilities

• Serve as the Tier IV Support Escalation point, resolving critical technical issues.
• Administer the Microsoft 365 environment and manage cloud services.
• Perform advanced Server Administration for security and performance.

Skills

Windows Server environments

Active Directory

Group Policy

Microsoft 365 administration

SharePoint management

VMWare

Citrix

troubleshooting

problem-solving

Education

Bachelor's degree in a computer-related field

MCSE, VCP, CCNP certification

Job description

Job description

Support

• Serve as the Tier IV Support Escalation point, resolving the most critical and complex technical issues escalated from the IT support team.
• Provide support for upgrades of core business line applications, ensuring minimal disruption to Bank operations.
• Provide high-level technical guidance and mentorship to junior system administrators and technical support staff.

Operational

• Administer the Microsoft 365 environment, including the management of cloud-based services, security configurations, and user identities to ensure peak performance and compliance with security standards.
• Perform advanced Server Administration to ensure the security, reliability, and peak performance of the Bank's server environment.
• Manage enterprise Domain Management functions, including complex Active Directory structures and Group Policy Objects.
• Lead Microsoft Patch Management efforts for the organization, ensuring all servers and endpoints are secured against known vulnerabilities.
• Serve as the administrator for SharePoint, managing site architecture, permissions, and internal communication workflows.
• Provide Network Support for core infrastructure, including troubleshooting connectivity and supporting firewall and switch configurations.
• Administer the Duo security platform, managing multi-factor authentication policies and endpoint health.
• Oversee Laptop and Endpoint Standardization, defining the hardware and software baselines for the corporate computing environment.
• Assist with the engineering and management of Microsoft Architecture and VMWare environments to support scalable and resilient infrastructure.
• Manage ongoing Citrix Operations to deliver reliable virtualized desktops and applications to Team Members.
• Create and maintain comprehensive technical documentation, architecture diagrams, and administrative procedures.

Skills and Competencies

• Expert knowledge of Windows Server environments, Active Directory, and Group Policy.
• Strong technical proficiency in Microsoft 365 administration and SharePoint management.
• In-depth understanding of virtualization technologies (VMWare, Citrix) and network infrastructure.
• Advanced troubleshooting and problem-solving skills with a focus on root cause analysis.
• Ability to manage complex, high-priority infrastructure projects with minimal supervision.
• Excellent communication skills for documenting technical configurations and explaining solutions to stakeholders.

Education and Experience

• Bachelor's degree in a computer-related field or relevant industry certifications (e.g., MCSE, VCP, CCNP); or 8-12 years of progressive experience in system administration and infrastructure engineering; or an equivalent combination of education and experience.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with Bank's internal privacy and ethics standards.

Working Conditions

• Traditional office environment with the ability to work remotely on a hybrid basis.
• Office maintains five day a week operations (Monday - Friday), 8:00am - 5:00pm.
• Must be available for on-call shifts on evenings and weekends as necessary.

Physical Demands

• Lifting/carrying up to 85 lbs.
• Manual dexterity for computer work.
• Speaking, hearing, and vision are required to perform essential functions.
• Ability to drive, with a valid driver's license, to meet with customers or visit branch locations.

Penn community Bank is an equal opportunity employer.