IT System Administrator 2 - Juneau / Anchorage

State of Alaska; Anchorage (AK); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive wages

Medical, vision, and dental benefits

12 paid holidays per year

Retirement benefits

Job summary

State of Alaska is seeking an IT System Administrator 2 to support Anchorage/Juneau operations. The role focuses on supervising Site Support staff, managing AD, GPO, servers, and networks, and leading site projects to ensure reliable IT services for the department.

The position emphasizes technical leadership, problem solving, and collaboration with cross-functional teams to maintain security and operational standards across the DFCS environment.

Qualifications

• Customer service orientation and ability to work with clients to assess needs and provide information or assistance
• Ability to apply technical knowledge to solve a range of problems and develop technical solutions
• Troubleshooting and diagnosing system malfunctions across AD, networks, and datacenter components

Responsibilities

• Supervise and mentor site support staff to ensure high-quality service delivery
• Oversee site-level server, AD, GPO, networking, and workstation support activities
• Plan and manage site projects including upgrades and deployments, monitor progress
• Provide advanced troubleshooting for escalated issues across networks and services
• Coordinate with management and cross-functional teams to improve processes and documentation

Skills

Customer Service

Technical Expertise

Technical Problem Solving

Education

Training in computer science/IT

Professional experience in database/network/system administration

Tools

Active Directory

GPO

Job description

IT System Administrator 2 - Juneau / Anchorage (PCN 068536)

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.

The Department of Family & Community Services is recruiting for IT System Administrator 2 in Anchorage/Juneau!

This position is open to Alaska Residents only.

What You Will Be Doing:

• Supervise and mentor Site Support staff (Systems Administrators I), providing technical guidance, workload coordination, and performance support to ensure consistent, high-quality service delivery.
• Oversee site-level server, Active Directory, GPO, networking, and workstation support activities, ensuring adherence to standards and validating the quality of work performed by the team.
• Plan, assign, and manage site support projects—including server upgrades, GPO deployments, network improvements, and operational initiatives—while monitoring progress and removing obstacles.
• Provide advanced troubleshooting for escalated issues across file/print services, Active Directory, GPOs, WAN/Ethernet/Wi‑Fi networks, and entry‑level datacenter components, guiding staff through resolution.
• Coordinate with management and cross-functional teams to improve processes, develop documentation, and ensure alignment between site operations, datacenter standards, and organizational goals.

Mission and Values/Culture:

The mission of the Department of Family and Community Services (DFCS) is "To provide support, safety, and personal well-being for vulnerable Alaskans."

The Network Services (NS) of DFCS works as a team with the Customer Service section of IT, Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure

Benefits of Joining Our Team:

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.

• As a State of Alaska employer, we offer competitive wages, generous medical, vision, and dental benefits, personal leave, 12 paid holidays per year, and great retirement benefits

The Working Environment You Can Expect:

This is an in-office position located in either midtown Anchorage at the Frontier Building or downtown Juneau at the Court Plaza Building. Both locations are within close distance of various restaurants, coffee shops, and stores. This team is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to the DFCS.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
• Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.
• Technical Problem Solving:Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

• Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
• Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
• Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues.

Equivalent to those typically gained by:

Training in computer science, information technology, system administration, or a similar field and professional experience in database, network, or system administration.

Special Note:

"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

"Training" means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on‑line, self‑study, and on‑the‑job), from accredited and unaccredited sources, and long‑duration (such as a post‑secondary degree) and short‑duration (such as a seminar) programs.

"Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail].

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.

For specific information in reference to the position please contact the hiring manager:

Phone [phone] (Statewide toll‑free number)
[phone] (Juneau and out‑of‑state callers)