IT System Administrator 1 - Juneau

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical benefits

Vision and dental benefits

Personal leave

12 paid holidays per year

Retirement benefits

Job summary

The Department of Family and Community Services is seeking an IT Systems Administrator 1 in Juneau to provide daily support for site file and print servers, manage Active Directory tasks with PowerShell, and deploy GPOs for secure configurations.

The role includes basic datacenter provisioning, system monitoring, and WAN network support, with travel to remote sites as needed. This is a great opportunity to work in Alaska’s government IT environment.

Qualifications

• Customer service approach to assess needs and resolve issues.
• Knowledge of network management, telecommunication systems, and peripherals.
• Ability to apply technical knowledge and advise on issues.

Responsibilities

• Provide daily support for site file and print servers, ensuring reliable access and timely issue resolution.
• Perform Active Directory tasks including account maintenance and group updates, using PowerShell for automation.
• Author, test, and deploy Group Policy Objects to ensure secure configurations.
• Assist with basic datacenter provisioning, hardware handling, and system monitoring.
• Support WAN operations, plan and troubleshoot Ethernet/Wi‑Fi, traveling to remote sites as needed.

Skills

Customer Service

Network Management

Technical Competence

Job description

Job Description

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the

Competency Based MQ instructions below to learn more.

The Department of Family & Community Services is recruiting for IT Systems Administrator 1 in Juneau!

This position is open to Alaska Residents Only.

What You Will Be Doing:

Provide daily support for site file and print servers, ensuring reliable access, routine maintenance, prompt issue resolution, and traveling to remote sites as needed to address on-premises issues.

Perform core Active Directory tasks—including account maintenance, group membership updates, and basic directory troubleshooting—while using PowerShell to streamline repetitive operations.

Author, test, and deploy user and computer Group Policy Objects (GPOs) to support secure and consistent configurations across the environment.

Assist with entry-level datacenter administration such as basic server provisioning, hardware handling, system monitoring, and performing scripted tasks with PowerShell.

Support WAN network operations by helping plan, deploy, maintain, and troubleshoot Ethernet and Wi-Fi infrastructure, including hands‑on work at remote sites to ensure stable network connectivity.

Mission and Values/Culture:

The mission of the Department of Family and Community Services (DFCS) is "To provide support, safety, and personal well‑being for vulnerable Alaskans.”

The Network Services (NS) of DFCS works as a team with the Customer Service section of IT, Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure

Benefits of Joining Our Team:

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.

• competitive wages
• generous medical
• vision and dental benefits
• personal leave
• 12 paid holidays per year
• great retirement benefits

The Working Environment You Can Expect:

This position's primary workplace will be in Juneau; offering several restaurants, coffee shops and seaside views all within walking distance. DFCS-IT/NS is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DFCS. We are customer focused and project oriented. This position is required to travel within the state 1-2 times per year, for a trip length of 1-3 days.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

To view the general description and example of duties for the position please go to the following link:

https://www.governmentjobs.com/careers/alaska/classspecs/1845287?keywords=it%20system%20administrator&pagetype=classSpecifications

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application

(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in (INSERT COMPETENCIES FROM JOB CLASS SPEC ONLY)

Hardware:

Knowledge of specifications, uses, and types of computer or computer-related equipment.

Infrastructure Design:

Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.

Operating Systems:

Knowledge of computer network, desktop, and mainframe operating systems and their applications.

Systems Integration:

Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Equivalent to those typically gained by:

Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post‑secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

At the time of the interview, please provide the following:

Copy of academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position. (Unofficial are acceptable but must include the institution name/URL on the transcripts). Please provide them at the time of the interview if they are not included in your application.

A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.

*Professional is defined as a s